Customer Service Specialist With 343 Years Store Manager It Retail Or Hospo
Customer Service Specialist With 343 Years Store Manager It Retail Or Hospo
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$ 60000 - 79999
1 Vacancy
Job Description
About The Role
Reporting to the Head of Tech Support youll be trained to become the support team leader for one of the Main features in the Martian Logic HRIS.
This role can give the right candidate a huge growth opportunity as you could be become the product manager of the product that you start supporting.
You must have 3 years customer service experience in an environment such as retail hospitality IT client success/support... etc.
About The Person
The ideal person would be someone whos a currently employed as store manager or; a team leader in either hospitality or IT environments someone whos doing an exceptional job where they are but is looking for professional growth more responsibility and better remuneration prospect.
You must have:
- 3 years experience in customer service related role such as retail hospitality IT support/client success
- Exceptional communication skills
- Passion for quality customer service
- Selfdriven and motivated
- Willing to learn and grow
- Problem solving skills
Career Progression
- Team leader
- Product Manager
- Support Manager
- Client Success Manager
Your responsibilities will include
- Taking full ownership of the support for one of our products
- Dealing with candidates HR professionals our accounts specialist the support manager and other stakeholders at Martian Logic
- Triaging client issues and assigning tasks to the Level 2 support team
- Promptly getting back to clients and candidates and managing their expectations
- Stay up to date with the latest changes and features of the platform
- Report to the support manager
Culture & Remuneration
Inclusion: Inclusionis the key to diversity and every employee must behave in a way that makes everyone feels included.
Learning & Growing:Work closely within worldclass business and technical teams where youll find yourself constantly challenged to learn and grow as a professional.
Remuneration:We expecta high level of commitment and ownership from our team and in return we offer very competitive remuneration and benefits. Based on the years of experience were offering the following package for this role:
- Base: Between $60K and $70K Super depending on experience
- OTE: Between $70K and $90K/Year on meeting KPI(s)
- Share Options: Share options might be offered at end of probation
- Yearly Salary Review: Your base and OTE will be reviewed every year.
Required Experience:
Manager
Employment Type
Full-Time
