Job Description:
The CRM Specialist will be responsible for managing customer relationships through the company's CRM system. They will oversee the implementation maintenance and optimization of CRM strategies to improve customer satisfaction and retention.
Responsibilities:
- Develop and implement CRM campaigns to target specific customer segments.
- Analyze customer data to identify trends and insights for improving marketing strategies.
- Collaborate with sales and marketing teams to ensure alignment of CRM activities with overall business goals.
- Train staff on CRM best practices and provide ongoing support.
- Maintain data integrity within the CRM system and ensure compliance with data protection regulations.
Qualifications:
- Bachelor's degree in Marketing Business or related field.
- Proven experience in CRM implementation and management.
- Strong analytical skills with the ability to interpret data and make recommendations.
- Excellent communication and interpersonal skills.
- Detail-oriented with strong organizational abilities.
Skills
CRM Implementation, Data Analysis, Marketing Strategy, Communication Skills, Data Integrity