IT Applications Manager
IT Applications Manager
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Job Description
About Durabuilt Windows & Doors Inc.
Durabuilt Windows & Doors Inc. is a leading Canadian manufacturer and distributor of high-quality vinyl aluminum and fiberglass windows and doors. With over 30 years of industry expertise we are known for our commitment to innovation energy efficiency and superior customer service. As we continue our digital transformation journey we are seeking a dynamic and driven Manager IT Applications to lead our enterprise application portfolio.
The Opportunity
Reporting to the Director of IT the Manager IT Applications leads a growing team of 11 professionals including a tech lead business analysts system analysts/programmers and support analysts. This role is responsible for ensuring the successful delivery support and evolution of mission-critical applications including ERP (Paradigm CenterPoint/MasterPoint) Salesforce custom in-house systems and manufacturing execution solutions. The role provides a blend of strategic ownership and technical oversight in a fast-paced production-driven environment.
Why Join Us
- Opportunity to attend major industry conferences such as Dreamforce in San Francisco
- Lead high-impact initiatives including digital transformation and AI-powered solutions
- Own the application roadmap and drive change across the organization
- Collaborate with executive leadership and department heads
- Get access to modern technologies and the opportunity to influence tools and process maturity
- Be a key leader in shaping the future of Durabuilt's technology landscape
Key Responsibilities
Leadership & Strategy
- Lead and mentor a team of 11 IT professionals fostering a culture of accountability collaboration and innovation
- Define and execute the enterprise applications roadmap aligned with company strategy
- Establish KPIs and implement best-in-class processes for development support and delivery
Application Management
- Oversee support development and integration of key enterprise systems: ERP Salesforce (Sales Cloud Service Cloud Communities) HRIS MES and custom applications
- Ensure adherence to SLAs for incident response and resolution across varying priority levels
- Conduct design and code reviews when needed to maintain technical integrity
Process Optimization & Tools
- Assess and improve toolsets used for backlog management release planning and support (e.g. evaluating Jira or alternatives)
- Drive standardization of SDLC release management and support workflows
Innovation & AI Enablement
- Champion AI adoption across the enterprise through pilots and use cases (e.g. HR and Maintenance bots)
- Identify automation opportunities to improve operational efficiency and user experience
Stakeholder Engagement
- Collaborate with business leads across departments to understand evolving needs
- Facilitate change management efforts and ensure smooth adoption of new solutions
- Serve as a trusted advisor and communication bridge between IT and business
Vendor & Project Management
- Oversee vendor relationships contract negotiation and third-party integrations
- Lead key projects and ensure delivery on time scope and budget
- Play a key role in the upcoming selection and implementation of a new HRIS and payroll system
- Support planning and preparation for a potential ERP selection and implementation project targeted for next year
Technical Environment
- ERP: Lesser known ERP system - window/door industry-specific
- CRM: Salesforce (Sales Cloud Service Cloud Communities custom apps)
- Languages: .NET (primary development platform); open to modern development stacks for new projects
- Databases: Microsoft SQL Server (primary); PostgreSQL (legacy)
- Reporting: SSRS Tableau
- Cloud: AWS (primary infrastructure); limited on-prem servers (migration underway)
- AI/Automation: ChatGPT Microsoft Copilot custom bots under development
- Upcoming Projects: Data warehousing and business intelligence are expected to be future strategic initiatives. Familiarity with data architecture data warehousing concepts and BI tools will be considered a strong asset.
Qualifications & Experience
- Bachelor's degree in Computer Science Software Engineering or related field
- 7 years of experience in IT application delivery including 3 years in a leadership role
- Demonstrated success managing cross-functional technical teams and enterprise applications
- Strong project management experience and ability to juggle competing priorities
- Familiarity with SDLC methodologies (Agile Waterfall) system integration and stakeholder engagement
- Hands-on experience with application support models and setting up performance metrics
- Exposure to data warehousing and business intelligence tools is a plus
- 3–4 years of hands-on programming experience in any modern development stack; ability to contribute to design/code reviews and support architectural decisions
Competencies
- Innovative: Think ahead to stay ahead. Constant improvement. Small things matter.
- Driver: Stay hungry and act with urgency. Think and move quickly.
- Ownership: No excuses. 100% accountability. Act responsibly. Stay committed. Stay lean.
- Caring: For employees partners and community. Show respect and remain humble.
- Individual: We work with great people and expect a lot from them. We challenge each others’ ideas openly. We value diversity in people and ideas.
Working Conditions
- Full-time onsite role at our Edmonton Head Office
- Occasional travel may be required to support the IT department attend meetings and training sessions
- Operate primarily in an office environment
- Pressure to produce tangible results and complete projects within tight timelines
- Lifting and/or carrying anywhere from 0 lbs to 20 lbs
- Routinely uses standard office equipment such as laptop computers and smartphones
Reporting Structure
- Reports to: Director of IT
- Direct Reports: Tech Lead 2 Business Analysts 2 User Support Analysts 6 System Analysts/Programmers
Join us in building the next chapter of Durabuilt’s digital journey.
Apply now to lead innovation at scale.
Employment Type
Full Time
