Student Services Administrator

Our Story

Pacific International Insurance is a dynamic crossTasman company that operates as part of a respected global insurance organisation. We have a diverse portfolio of insurance brands. With our strong foundation and progressive mindset we continue to forge ahead anticipating and meeting the evolving needs of our customers in the everchanging insurance landscape.

Rapid Training is a niche Registered Training Organisation with a strong reputation having served the pest control industry for over 20 years. We offer accredited and nonaccredited training through online and face to face learning to support pest management businesses across Australia.

The Role

We are looking for a customer focussed and organised Student Support Officer to join our team to help our students in Rapid Training achieve their goals.

The role will be responsible for providing ongoing support and administration of students enrolled courses as well as providing support for the RTO Manager in order to ensure high quality delivery of services to both our students and customers in line with relevant regulatory requirements and business objectives.

The role also provides adhoc administrative support to our related insurance businesses.

We are seeking an individual on a permanent fulltime basis with a desired immediate start in our Newcastle CBD office.

We would love to hear from you if you have:

• A strong level of digital literacy and an aptitude for learning.
• An energetic and tenacious nature with a passion for excellent customer service.
• Excellent communication attention to detail and problemsolving skills.
• The ability to prioritise diverse tasks and work quickly and effectively to meet tight deadlines.
• Ability to collaborate in a professional team environment can also work independently and take initiative.
• Welldeveloped organisational and administration skills.
• Demonstrated ability in handling confidential information.

The below skills and experience are not essential however would be highly regarded:

• Administration experience including if you have worked in an RTO previously.
• Experience using Student Management Systems or similar software.
• Completed or undertaking tertiary education in Business Administration or Business.
• Knowledge of the Standards for Registered Training Organisations 2015.

Were proud to offer

• A purposedriven company that strives to deliver our world with Soft Landings.
• Competitive remuneration and variable rewards.
• Fantastic Newcastle office in the heart of the CBD with parking provided.
• Supportive and collaborative work environment that values worklife balance ensuring you have the flexibility to excel both personally and professionally.
• Professional development opportunities and access to LinkedIn Learning.
• A Wellbeing Program offering EAP services and annual wellbeing reimbursement to support your individual wellness.
• Reward and Recognition Program offering both monetary rewards and additional leave.

We are moving quickly on this role and interviews will commence imminently. If you are excited by this opportunity apply with your CV and cover letter and we will be in touch.

If you require further information or assistance with your application please reach out to the People team at