Client Success Associate
Client Success Associate
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Job Description
About the role:
The Client Success team is a critical component of Gartners goal to help clients to achieve their mission critical priorities. Specifically the Client Success Associate will act as the critical conduit between our clients and the various stakeholders within Gartner whose role it is to support and guide our clients in achieving their objectives and receiving value that far exceeds their investment in Gartner Services.
The CSA does this by being the driver of the client relationship ensuring seamless and regular communication forums are wellorganised attended and action points executed. In addition they will have an outstanding knowledge of Gartners products and services and the research and advice that we have available that align with our clients desired objectives. You will be a conduit a coach an expert a facilitator and a problem solver all in one and your seamless delivery in this role is pivotal to Gartners objective of delighting our clients.
Our Client Services team is aligned by Business Function and so this particular role will be tasked with partnering with clients in the HR space specifically CHROs Heads of HR etc. Your role will therefore consist of being immersed in all the things that keep HR Executives awake at night Talent Management Org Design Workforces of the future Employee Relations Recruitment Policy and Procedure and many more!
What you will do:
- Build develop and manage relationships with existing clients ranging from senior Clevel executives to more junior professionals across various business functions and companies
- Regularly meet and engage with clients virtually to understand their business priorities and recommend a program of action that drives high value client retention and client return of investment
- Partner with Sales to onboard new clients to their purchased Gartner services and capabilities
- Collaborate with internal Gartner colleagues to maximize the value Gartner delivers to clients
What you will need:
- 12 months of relevant professional and/or internship experience
- You will have a passion for and interest in all things HR and a willingness to unpack and discuss these concepts with your client stakeholders.
- Strong customer service communication collaboration prioritization critical thinking and influencing skills
- Bachelors degree preferred
#LIMA2
Who are we
At Gartner Inc. (NYSE:IT) we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable objective insight helping enterprise leaders and their teams succeed with their missioncritical priorities.
Since our founding in 1979 weve grown to more than 20000 associates globally who support 15000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work
Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast virtually untapped market potential ahead of us providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together our singular unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations.
We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results. This is why year after year we are recognized worldwide as a great place to work.
What do we offer
Gartner offers worldclass benefits highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment we provide the flexibility and support for you to thrive working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful engaging and inspiring.
Ready to grow your career with Gartner Join us.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race color creed religion sex sexual orientation gender identity marital status citizenship status age national origin ancestry disability veteran status or any other legally protected status and to seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Companys career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources ator by sending an email to.
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Required Experience:
IC
Employment Type
Full-Time
