Customer Service Representative
Customer Service Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About the Company
Canadian Fiber Optics (CFOC) and Norther Lights Fiber (NLF) is committed to bridging the digital divide: we bring bestinclass broadband internet to rural and underserved markets. We are built on a foundation of Courage Curiosity Compassion and Humility. And the truth is we love what we do! Bringing communities together is a powerful thing and we are proud of the impact we make in the lives of our customers.
Job Summary:
Canadian Fiber Optics Corp. is looking for a Customer Service Rep who is energetic outgoing and a progressive team member who can exceed our customers expectations. Ideally candidates for this position will have experience in sales customer service accounting and telephone support. Strong administration organizational planning project coordination and time management skills are a must.
What you will be doing:
- Handle inbound customer inquiries via phone email and chat promptly and professionally.
- Listen actively to customer concerns and provide appropriate solutions.
- Proactively communicate project progress. Delays and changes to our customers to manage expectations effectively.
- Maintain comprehensive knowledge or our products/services to effectively assist customers.
- Collaborate with other departments to resolve complete customer issues and improve overall customer satisfaction.
- Account creation updates and processing payments as well as send out invoices.
- Keep detailed records of customer interactions and transactions in our system.
- Serve as a first point of contact for customers seeking technical assistance. Supporting with tier 1 technical support.
What we are looking for:
- Previous customer service experience preferred but not required.
- Knowledge of construction would be considered an assist.
- Excellent communication skills both verbal and written.
- Strong problemsolving abilities and attention to detail.
- Ability to remain calm and composed in highpressure situations.
- Enjoys working in a teamoriented collaborative environment.
- A positive attitude and genuine desire to help others.
Schedule:
- This is a fulltime position 40 hours per week) that requires weekend shifts on a rotational basis.
Required Experience:
Manager
Employment Type
Full-Time
