Customer Service Representative with French
Customer Service Representative with French
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Job Description
Join a leading global travel & tourism brand and become part of a team that delivers exceptional service experiences across borders! As a French-speaking Customer Service Representative you will help travelers from around the world get the assistance they needright from the comfort of your home.
Location: Lisbon Portugal (Remote)
Employment Type: Permanent contract
Industry: Travel & Tourism Customer Support BPO
Languages: French (C2) & English (B2)
Compensation: Base salary performance-based incentives
Responsibilities:
Handle customer interactions across phone email chat and social media
Provide clear and accurate information aligned with company policies
Assist with product/service inquiries and basic troubleshooting
Document interactions and case details thoroughly
Escalate unresolved or complex issues when needed
Collaborate with colleagues and tech teams for effective resolutions
Manage and prioritize your service ticket queue
Share feedback to help improve internal processes
Requirements:
Native/fluent in French (C2) fluent in English (B2)
Excellent communication skills across channels
Basic understanding of customer service practices
Quick to learn new systems and tools
Strong problem-solving abilities
Well-organized detail-oriented and multitasker
Adaptable to a fast-paced support environment
Whats in it for you:
Opportunity to work with a global leader in travel
Competitive salary with performance-based bonuses
Career development in the BPO sector
Friendly and collaborative work culture
Access to exclusive travel perks and discounts
And much more!
Ready to launch your international customer support career from home Apply now and be the voice of a world-class brand!
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Employment Type
Full Time
