Client Success Partner - HR
Client Success Partner - HR
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Job Description
The Client Success team follows a Client for Life Philosophy and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface clients business priorities breakdown challenges and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients proving the concept of Gartner services and stimulating client engagement of products that are used by large client teams.
What you will do:
Build develop and manage relationships with a variety of clients ranging from senior Clevels to more junior client professions across various business functions ensuring they are successful in the utilization of their Gartner subscription resulting in customer satisfaction retention and growth
Introduce Gartner services and capabilities to new clients and communicate value to decision makers
Facilitate client calls understand client priorities and recommend a program of action that drives high value and return of investment on their Gartner membership
Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients
Conduct regular reviews of client book of business looking into performance and key client engagement metrics
What you will need:
35 years relevant professional experience
Proven track record of success fueled by a passion for delighting clients
Strong communication collaboration prioritization critical thinking and influencing skills
Bachelors degree preferred
What you will get:
Competitive salary generous paid time off policy charity match program Health Insurance Employee Stock Purchase Plan Employee Assistance Program (EAP) Tuition Reimbursement Program and more!
Collaborative teamoriented culture that embraces diversity
Professional development and unlimited growth opportunities
#LIMA2
#LIHybrid
Who are we
At Gartner Inc. (NYSE:IT) we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable objective insight helping enterprise leaders and their teams succeed with their missioncritical priorities.
Since our founding in 1979 weve grown to more than 20000 associates globally who support 15000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work
Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast virtually untapped market potential ahead of us providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together our singular unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations.
We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results. This is why year after year we are recognized worldwide as a great place to work.
What do we offer
Gartner offers worldclass benefits highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment we provide the flexibility and support for you to thrive working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful engaging and inspiring.
Ready to grow your career with Gartner Join us.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race color creed religion sex sexual orientation gender identity marital status citizenship status age national origin ancestry disability veteran status or any other legally protected status and to seek to advance the principles of equal employment opportunity.
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Employment Type
Full-Time
