Catering Sales Executive
Catering Sales Executive
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Job Description
Due to an internal promotion The Sheraton Melbourne isseekinga passionate individual who has a candoattitude and the willingness to learn to grow their career to be our new Catering Sales Executive.
JOB SUMMARY
Reporting directly to the Director of Sales the Catering Sales Executive is responsible for seeking out catering opportunities for the business. They actively upsell each opportunity to maximize revenue and work towards achieving both personal and team revenue goals.
The role ensures that business is properly handed over and processed in a timely manner to guarantee seamless service delivery.
Additionally the Catering Sales Executive is dedicated to fostering customer and guest loyalty by consistently delivering exceptional service throughout every interaction. They work to grow customer accounts and enhance company success.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 2 years experience in the sales marketing guest services front desk or related professional area.
OR
2year degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management or related major.
CORE WORK ACTIVITIES
Understanding Opportunities & Driving Revenue
Identifies qualifies and pursues new catering business opportunities to meet both personal and propertywide revenue goals.
Focuses on securing new catering accounts with substantial sales potential.
Is ideal however something that can be learnt is demonstrating an understanding of the market including competitors strengths and weaknesses supply and demand and uses this knowledge to effectively sell against them.
Closes the most promising opportunities for the property considering market conditions and individual property needs.
Leverages negotiation skills and creative selling techniques to secure business and finalize contracts.
Providing Exceptional Customer Service
Adheres to the brands Customer Service Standards and the propertys Brand Standards.
Actively participates in the daily service practices of the brand.
Delivers exceptional customer service to ensure satisfaction and loyalty assisting customers before and during their events or programs.
Serves customers by understanding their needs and recommending services and features that best meet and exceed their expectations fostering lasting relationships and loyalty to the property and brand.
Understands the propertys primary target customer and their service expectations offering tailored business solutions before and during events to address any business challenges
Building Successful Relationships
Works collaboratively with offproperty sales channels (e.g. Event Booking Center Market Sales Strategic Accounts) to ensure sales efforts are coordinated complementary and not duplicative.
Manages and develops relationships with key internal and external stakeholders.
Additional Responsibilities
Utilises intranet for resources and information.
Conducts site inspections.
Creates proposals and contracts
AboutYou:
- Relevantexperiencepreferablyin hotelsales however is not a prerequisite
- FullWorkingrightsinAustraliaisrequiredforthisrole
- Enthusiastictoescalateyourcareer
- Selfmotivateddrivenandenergizedinafastpacedenvironment
- Armedwithsmartsolutionsandacandoattitude
OurBenefits:
- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations time off to pursue your passion through sabbatical leave and paid leave during your birthday month
- Grow develop and progress with internationally recognized training programs unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates physical emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality diversity and inclusiveness
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
When you join the Sheraton family you become a member of its global community. Weve been a place to gatherand connect since 1937. At Sheraton associates create a sense of belonging in more than 400 communities around the world. We invite we welcome and we connect guests through engaging experiences and thoughtful service. If youre a team player who is excited to deliverameaningful guest experience we encourage you to exploreyour next career opportunitywith Sheraton. Join us on our mission to be The Worlds Gathering Place. In joining Sheraton Hotels & Resorts you join a portfolio of brands with Marriott International.Bewhere you can do your best workbeginyour purposebelongto an amazing globalteam andbecomethe best version of you.
Required Experience:
IC
Employment Type
Full-Time
