Associate Director Financial Aid
Associate Director Financial Aid
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1 Vacancy
Job Description
Welcome to Career Opportunities at Lindenwood University.
PLEASE READ: For all applications please include your resume and cover letter. You may skip the Quick Apply page by simply clicking Next at the bottom of the page. When you arrive at the Experience page you may upload all desired documents using the upload box labeled Resume/CV. This is the appropriate box to upload all documents.
Benefits of Being a Lindenwood Employee:
- Upon hire employerpaid tuition benefits for bachelors (employee spouse and dependent) and masters degree programs (employee and spouse only).
- Tuition discounts for doctoral programs (employee only).
- Comprehensive benefits plan: medical dental vision life insurance disability insurance and retirement options.
- Paid holidays: MLK Jr. day Good Friday Memorial Day Juneteenth Independence Day Labor Day Thanksgiving break (Wednesday Friday) and winter break (Dec. 23 Jan. 1.
- Free lunch Fridays: LU employees are eligible for a free meal on Fridays at the Evans Commons Dining Hall or Spellman Dining Hall; ChickfilA and Qdoba included.
- Professional development opportunities through the Lindenwood Learning Academy.
JOB TITLE SUMMARY
Job Title: Associate Director Financial Aid
Division: Enrollment and Marketing
Evaluation Group: Staff Administrator
FLSA Status: Exempt
Reports To: Director Student Financial Services
Positions Supervised: Financial Aid Advisor; Online Financial Aid Advisor; Team Lead Financial Aid
Job Summary
The associate director of financial aid is responsible for overseeing the daily operations of the financial aid office ensuring efficiency productivity and compliance with federal state and institutional regulations. This role requires proactive monitoring of staff performance supporting compliance efforts and fostering continuous improvement in daily financial aid operations. The associate director of financial aid also manages the departments communication efforts including student announcements nudging initiatives and website updates to ensure students receive clear and timely financial aid information. The position will also provide continuous training related to federal and state regulatory updates along with written procedures. Additionally this position is responsible for leading and supporting financial aid advisors and financial aid team leads ensuring they provide exceptional customer service while guiding students through the financial aid process.
Essential Job Functions and Performance Indicators
The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform jobrelated tasks other than those specifically presented in this description.
Job Responsibilities and
- Monitors productivity of staff to ensure consistent efficiency and high performance
- Identifies daytoday operations issues and implements solutions promptly to ensure efficient service delivery
- Oversees the daytoday operations of financial aid advisors and financial aid team leads ensuring consistent customer service counseling and financial planning techniques are utilized
- Creates and updates training materials to support the implementation of new and existing financial aid procedures in compliance with federal state and University policies and procedures
- Coordinates and oversees student communications including email notifications announcements and nudging efforts ensuring students receive accurate and timely financial aid information
- Manages the departments website updates ensuring information is current clear and accessible
- Ensures exceptional customer service is provided by financial aid advisors through continuous training coaching and support
- Ensures compliance with University and departmental policies and procedures maintaining proper documentation of internal processes
Leadership and Strategic Thinking
- Establishes long and shortterm strategic goals based on assessment data and ensures standards for the department and its field are met or exceeded
- Adapts and modifies leadership based on new information and/or data; works to set and unite people on the new direction
- Utilizes effective strategies to build collaboration for maximum
- Aligns division/department purpose and actions with relevant University initiatives and higher education trends
- Leads the Student Financial Services (SFS) Office in areas of service
- Identifies areas of improvement and acts as a change agent
Employee Management and Development
- Supports the mission of the University and serves as an ambassador of the Q2 culture of service excellence
- Models supports and holds others accountable to the Universitys values
- Recruits interviews recommends welcomes observes and monitors performance of department staff
- Conducts annual employee evaluations based on evidence observation and feedback
- Communicates current SFS policies to the financial aid team
- Creates clear scheduling for financial aid advisors and team leads ensuring students receive timely service
- Provides training autonomy and resources to enable staff to meet job expectations
- Sets clear performance expectations and holds employees accountable
- Ensures team participation and support for Admissions events
Job may require other duties as assigned.
Required Qualifications An equivalent combination of education training and experience will be considered. Additional requirements may be designated by position.
- Bachelors degree
- Masters degree preferred
- Minimum of 3 years experience in financial aid leadership
- Minimum of 3 years Federal Student Aid experience in areas such as verification C code clearance and Professional Judgments
- Experience with student financial services model preferred
Knowledge Skills and Abilities May be representative but not all inclusive of the knowledge skills and abilities necessary to perform this job competently
- Demonstrated ability to work effectively with individuals from diverse communities and cultures
- Clear understanding of federal regulations regarding Satisfactory Academic Performance (SAP) Professional Judgment Return of Title IV Funds (R2T4 policies
- Working knowledge of enrollment management best practices
- Ability to interpret and implement federal and state regulations and institutional policies
- Familiarity with National Collegiate Athletic Association (NCAA) Division I financial aid compliance regulations
- Strong interpersonal skills and ability to communicate and collaborate effectively with staff and students
- Highly organized with the ability to direct multiple projects simultaneously
- Strong professional integrity and ability to maintain strict confidentiality
- Ability to use good judgment and think critically
- Proficiency with general office software particularly Microsoft Office Suite and financial aid software
Work Environment Environmental or atmospheric conditions commonly associated with the performance of this jobs functions. Please click here to view Lindenwood Universitys flexible work designation descriptions.
- General office setting
- NonStandard Flex
Physical Abilities The physical demands described below are representative of those that must be met by an employee to successfully perform this jobs essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Ability to work effectively at a computer for extended time daily
- Ability to sit/stand for extended periods of time
- Ability to lift/carry items commonly found in an office setting including but not limited to documents laptops keyboards etc.
- Ability to use repetitive wrist hand and finger movements to type regularly
- Regular attendance is a necessary and essential function
Equal Opportunity Employer
Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal state and local laws and provides equal employment opportunities and access to educational programs without regard to race color religion gender age sexual orientation gender identity national origin veteran status disability or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of nondiscrimination and dedicated to providing a positive discriminationfree educational work environment.
Required Experience:
Director
Employment Type
Full-Time
