Visitor Engagement Representative
Visitor Engagement Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
MISSION
The Art Institute of Chicago shares its singular collections with our city and the world. We collect care for and interpret works of art across time cultures geographies and identities centering the vision of artists and makers. We recognize that all art is made in a particular context demanding continual dynamic reconsideration in the present. We are a place of gathering; we foster the exchange of ideas and inspire an expansive inclusive understanding of human creativity.
Please click on the links below to view our competitive comprehensive benefits package:
- Hiring Range
- Benefits
- PTO Overview
- Job Classification: FullTime Salaried Staff
- Grade Level: 3
The Visitor Engagement Representative facilitates admissions and check room services while supporting exhibitions events lobbies information desks and Members Bar to enhance overall visitor and member experience. Serves as an ambassador for the Art Institute of Chicago creating a friendly welcoming environment and consistently providing exceptional service to all guests.
Primary Duties and Responsibilities:
Provides a warm welcoming greeting is friendly and approachable and resolves conflict in a professional and courteous manner.
Effectively and accurately provides information to guests regarding museum policies exhibits collections special events and programs.
Assists with admission sales checkroom event and exhibition scanning member bar admissions lobby greeting information desks and other responsibilities as needed.
Provides additional support for special events and programs outside of normal museum operating hours as needed.
Operates virtual queuing software helping to safely manage visitor capacity in certain exhibits.
Operates pointofsale system within proper protocols including accurate software usage and data capture and consistent messaging in communication with guests.
Responsible and accountable for properly handling funds collected for membership and admission sales charging appropriate prices and following guidelines for free and discounted admission.
Utilize manager/guest feedback as an opportunity to improve the customer service approach.
Must participate in and reinforce an enjoyable and inclusive work environment and team culture with colleagues.
Takes initiative to assist other MVE colleagues as needed.
Performs other duties as assigned.
Experience Required: (an equivalent amount of training education and experience will be considered)
A minimum of one year of customer service experience is required. Experience in hospitality or tourist attractions preferred. Must desire to work with the public.
Must have a basic knowledge of customer service best practices and possess excellent communication skills.
Experience in cash handling and utilizing computerized pointofsale systems with a high level of accuracy.
Ability to read write and effectively communicate with customers peers and management.
Willingness to work flexible schedules including weekends holidays and before or after hours as needed (once or twice a year).
Ability to work in a highvolume environment and interface effectively with visitors in both conveying information and listening to questions/concerns.
Ability to resolve conflicts and deescalate situations.
Be well organized and thorough with close attention to detail and followthrough.
Must develop a working knowledge of the art in the permanent collection special exhibitions and museum events for both public and donor audiences.
General mobility including frequent movement throughout the museum including kneeling bending and lifting up to thirty pounds. Representatives may also be required to stand up to 3 hours at a time.
The representative will be able to embody our core service values which are: generous with time and knowledge owning the interaction taking pride in taking care embody the presentation of the something special embrace the element of discovery
Equipment Used to Perform the Job : Galaxy point of sale system Qudini virtual line software MS Office including Word & Excel Google Workspace including Gmail docs sheets & drive Scheduling and time management software
*This is a fulltime 35hour/week position. The ability to work a flexible schedule which includes weekends some evenings and/or holidays is a must.
ABOUT THE ORGANIZATION
The Art Institute of Chicago is an Equal Opportunity Employer that recruits hires and promotes qualified individuals without regard to race religion sex sexual orientation gender identity age national origin ancestry veteran status or citizenship. The Institute complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process please contact the Department of Human Resources at
UNION INFO
This position is part of a bargaining unit represented by AFSCME Council 31.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
