Lead Host
Lead Host
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The h.wood Group is a Los Angeles based hospitality and lifestyle company with a diversified portfolio of upscale nightlife & restaurant concepts. The company is responsible for some of the most iconic brands in the world including Delilah The Nice Guy and Bootsy Bellows among many others. In addition to hospitality concepts The h.wood Group offers corporate branding catering event production and marketing services. We are committed to providing a warm inviting and uniquely lavish experience for our diverse clientele. Our company is built on integrity creating the worlds best restaurants nightlife and events.
ROLE SUMMARY:
In addition to regular Host responsibilities the Lead Host will assist with reservations and attend to all inquiries via telephone email and in person. The ideal candidate possesses a guest first attitude strong commitment to service and excellent communication skills. We ask for a willingness to receive and offer direction be solutions oriented and encourage a hospitality driven environment. Open availability is preferred.
RESPONSIBILITIES:
- Greet and escort guests to tables in a gracious and professional manner.
- Interact with guests and fellow staff members in a polite courteous and hospitable manner to ensure all guests have an exemplary dining experience.
- Greet and acknowledge VIPs in a professional manner.
- Ensure that all reservations are recorded following established procedures with full and clear information.
- Have an indepth knowledge and understanding of the operation of the business including all food and drink menus to ensure that you can respond to customer inquiries.
- Maintain a proactive approach to solving any guests questions or problems.
- Direct guest to the appropriate waiting area and provide updates table statuses.
- Bid farewell to guests using their name and encouraging them to return to the restaurant.
- Maintain a clean and sanitized work environment.
- Assist in supervising food servers bussers and food runners as it relates to the guest contact and table information.
- Communicate with Management regarding special orders cake orders special requests and VIP requests.
- Act as a brand ambassador for the company
- Ensure compliance of all procedures and policies set forth by the company division and Health Department
- Assist with LPD requests.
- Liaise with clients and customers to coordinate corporate events.
- Liaise with all departments to ensure the best service is provided to our customers.
- Other duties as assigned by the General Manager.
REQUIREMENTS:
- Minimum 1 year experience managing reservations.
- Must have experience with Microsoft Suite.
- Must be 21 years of age.
- Must be authorized to work in the United States.
- Must be able to maintain a professional demeanor in a fastpaced environment.
- Must be reliable responsible and trustworthy with excellent time management skills.
- Must have high energy great communication skills and be able to work as part of a team.
- Must be able to stand during entire shift often up to 8 hours with frequent bending squatting and lifting plates boxes and objects up to 30lbs.
PERKS:
- Company Dining Discounts
- Vision and Dental with company contribution offered the first of the month after 60 days of employment.
Employment Type
Full Time
