Technical Support Engineer
Technical Support Engineer
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Job Description
This is a position that we keep open all the time as we never know when the right fit candidate will come along plus client acquisition can lead to immediate openings in technical positions.
At IM Technology we help Connecticut Massachusetts and Rhode Island based companies with their IT and cybersecurity needs. Because were growing we are seeking a Technical Engineer to join our Client Support Group in our Norwich CT headquarters!
- To be clear this is a position in Connecticut and not remote.
- Candidates must live in CT RI or MA or be willing to relocate to CT or RI.
Our company core values are:
- Do the right things right
- Better every day
- Integrity
- Respect
Heres what we are looking for (skills)
- Passion for teamwork continuing education problemsolving and exceptional customer service
- A computer techie with a great personality and the desire to work hard.
- 5 Years experience within the MSP industry providing IT support.
- Great people and customer service skills.
- Experience with RMM tools and ticketing (PSA) software.
- Microsoft Certifications preferably MCP in Azure 365 Server 2016/2019/2022.
- Network and/or security certifications: CCNA Network Security
- Networking experience with firewalls wireless and VLANs
- Virtualization experience with HyperV (preferred) orESXi
Here is what youll be doing (duties)
- Handling client support requests remote or onsite at their offices
- Assisting team members with ticket escalations
- Onboarding new clients and following our best practices.
- Using and improving client documentation.
- Assisting with client projects i.e. server upgrades wireless deployments etc.
Here is what we provide you with (benefits)
- Competitive starting salary based on experience
- 401k with company match
- Health insurance with company contribution
- 5 weeks PTO (available after 90 days)
- Birthday off
- Performance bonuses
- Paid training and certification program with financialincentives
- Use of company provided shared vehicles and tools
- Company Surface laptop/tablet VOIP phone/app smartphone and other gear
- An upbeat successful and motivated team to work with
Please include a cover letter.
Required Experience:
Senior IC
Employment Type
Full-Time
