AWS PACS Support Engineer , Configurations Team
AWS PACS Support Engineer , Configurations Team
Posted on :
18-06-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
18-06-2025
Job Description
This position requires that the candidate selected be a US citizen.
The Amazon Web Services (AWS) PACS Configurations Support Engineer works across IT Systems and provides technical support; security response for logical services and physical data center systems and signals to support AWS security customers and partners.
Candidates for this role will possess both knowledge of security principles and experience with practical application of security best practices. An ideal candidate will have a proven record of accomplishment in one or more of the following domains: emergent/military/network operation centers logical security and technical customer support. They will possess excellent verbal and written communication skills and be able to multitask effectively through multiple incidents or workflows. Successful candidates will demonstrate good judgement and critical thinking while following PACS Configuration procedures and guidelines. They will have a technical background with the ability to identify and troubleshoot operating system and web application security issues across the physical and the logical space. They will be proactive adaptable professional and insist on the highest standards of work.
The AWS PACS Configuration Team is a 24/7/365 operation and shift work will be required to include days nights weekends and holidays. This role also requires flexibility of schedule and the ability and willingness to work outside of normal daytime business hours (including overnight shifts).
Key job responsibilities
As an AWS PACS Configuration Support Engineer you will employ security strategies and procedures in accordance with service level agreements policies standards and operating procedures. You will manage communications security response and escalations facilitate operational needs generate and/or manage trouble tickets and provide additional services as required. More specifically the Support Engineer will:
Drive security findings research mitigations and analyze potential security vulnerability related information from a variety of sources to remediate root cause.
Manage high security events communicate risks to AWS stakeholders and escalate to drive mitigation.
Utilize security mindset and judgment to assess security risks across the organization and escalate accordingly.
Create innovative solutions to security issues utilizing technology or process improvement.
Produce progress reports briefs and white papers regarding issues security concerns and operational opportunities for improvement that affect AWS data center operations and/or AWS reputation.
Consult closely with the other Amazon security and service teams on issues related to AWS security posture and work as a catalyst to bring stakeholders together to address findings and risks until a formalized business owner is identified to take lead.
Interface with technical teams stakeholders and leadership to translate security mitigation plans into actionable items.
Manage email phone communications generate and/or manage trouble tickets handle incoming chats and provide technical support to customers.
Utilize knowledge of IT systems technical support for applications; troubleshooting Windows/Linux.
A day in the life
The AWS PACS Configuration team is expanding physical and logical security services operations to support the growth of our data centers and other related security functions. We are seeking a self-motivated Support Engineer with security technology experience problem-solving abilities analysis skills and strong customer obsession. Come join the team tasked with improving the level of security on a global scale across new and existing AWS infrastructure.
About the team
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why Amazon Security
At Amazon security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazons products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud devices retail entertainment healthcare operations and physical stores.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.
Inclusive Team Culture
In Amazon Security its in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas perspectives and voices.
Training and Career growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing training and other career-advancing resources here to help you develop into a better-rounded professional.
Internal job description.
- 2 years of software development or 2 years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Knowledge of web services distributed systems and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services XML JSON
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The Amazon Web Services (AWS) PACS Configurations Support Engineer works across IT Systems and provides technical support; security response for logical services and physical data center systems and signals to support AWS security customers and partners.
Candidates for this role will possess both knowledge of security principles and experience with practical application of security best practices. An ideal candidate will have a proven record of accomplishment in one or more of the following domains: emergent/military/network operation centers logical security and technical customer support. They will possess excellent verbal and written communication skills and be able to multitask effectively through multiple incidents or workflows. Successful candidates will demonstrate good judgement and critical thinking while following PACS Configuration procedures and guidelines. They will have a technical background with the ability to identify and troubleshoot operating system and web application security issues across the physical and the logical space. They will be proactive adaptable professional and insist on the highest standards of work.
The AWS PACS Configuration Team is a 24/7/365 operation and shift work will be required to include days nights weekends and holidays. This role also requires flexibility of schedule and the ability and willingness to work outside of normal daytime business hours (including overnight shifts).
Key job responsibilities
As an AWS PACS Configuration Support Engineer you will employ security strategies and procedures in accordance with service level agreements policies standards and operating procedures. You will manage communications security response and escalations facilitate operational needs generate and/or manage trouble tickets and provide additional services as required. More specifically the Support Engineer will:
Drive security findings research mitigations and analyze potential security vulnerability related information from a variety of sources to remediate root cause.
Manage high security events communicate risks to AWS stakeholders and escalate to drive mitigation.
Utilize security mindset and judgment to assess security risks across the organization and escalate accordingly.
Create innovative solutions to security issues utilizing technology or process improvement.
Produce progress reports briefs and white papers regarding issues security concerns and operational opportunities for improvement that affect AWS data center operations and/or AWS reputation.
Consult closely with the other Amazon security and service teams on issues related to AWS security posture and work as a catalyst to bring stakeholders together to address findings and risks until a formalized business owner is identified to take lead.
Interface with technical teams stakeholders and leadership to translate security mitigation plans into actionable items.
Manage email phone communications generate and/or manage trouble tickets handle incoming chats and provide technical support to customers.
Utilize knowledge of IT systems technical support for applications; troubleshooting Windows/Linux.
A day in the life
The AWS PACS Configuration team is expanding physical and logical security services operations to support the growth of our data centers and other related security functions. We are seeking a self-motivated Support Engineer with security technology experience problem-solving abilities analysis skills and strong customer obsession. Come join the team tasked with improving the level of security on a global scale across new and existing AWS infrastructure.
About the team
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why Amazon Security
At Amazon security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazons products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud devices retail entertainment healthcare operations and physical stores.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.
Inclusive Team Culture
In Amazon Security its in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas perspectives and voices.
Training and Career growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing training and other career-advancing resources here to help you develop into a better-rounded professional.
Internal job description.
- 2 years of software development or 2 years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Knowledge of web services distributed systems and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services XML JSON
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Key Skills
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