Support Engineer 5
Support Engineer 5
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Job Description
Who is Blueprint
What does Blueprint do
Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy business solutions products and services to transform and grow companies.
Why Blueprint
At Blueprint we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division our multifaceted services team or you want to grow your career in human resources your ability to make an impact is amplified when you join one of our teams. Youll focus on solving unique business problems while gaining hands-on experience with the worlds best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint youll have the opportunity to work with multiple clients and teams such as data science and product development all while learning growing and developing new solutions. We guarantee you wont find a better place to work and thrive than at Blueprint.
In This Role:
As a Technical Case Reviewer you will serve as a senior technical leader supporting enterprise customers by proactively identifying and resolving high-risk or potentially escalated technical cases. This role focuses on delivering expert-level troubleshooting and problem resolution in cloud infrastructure and services ensuring quality outcomes and enhancing the experience for internal support teams and strategic customers. You will collaborate with cross-functional teams including engineering and development while driving technical excellence and process improvement.
Key Responsibilities:
Identify customer issues tied to specific infrastructure services and platforms primarily in cloud-based environments.
Engage in solving complex strategic and long-running support cases including high-profile incidents.
Own triage and resolve technical cases using advanced troubleshooting techniques (e.g. event logs performance traces).
Act as a subject matter expert and escalation point for internal support teams.
Partner with engineering and supportability teams on proactive support initiatives automation and case deflection tools.
Build trusted relationships with internal stakeholders and guide resolution efforts across teams.
Develop scripts and tools to automate and streamline diagnostic processes.
Contribute to knowledge-sharing initiatives mentoring others and developing internal technical capabilities.
Stay current with pre-release and emerging technologies through ongoing learning and training.
Required Qualifications:
10 years of technical support experience in enterprise environments.
10 years of hands-on experience across multiple technology areas particularly infrastructure cloud and container ecosystems.
Advanced technical troubleshooting and root cause analysis experience across distributed systems.
Strong familiarity and hands-on experience with at least three or more of the following:
Container technologies and Kubernetes (K8s)
Linux OS and scripting (BASH Python Perl etc.)
Linux administration (file systems network config boot process)
Core OS services (SSH DNS DHCP NFS Samba LDAP)
Operating system internals and virtualization
Networking protocols and diagnostics (e.g. ping tcpdump NAT DNS)
Load balancing technologies (NGINX Application Gateways NVAs)
Ability to solve problems independently assess complex data sets and develop strategic solutions.
Fluent in English reading writing and speaking.
Preferred Qualifications:
Bachelors degree in Computer Science Engineering or a related field.
Kubernetes Administration Certification.
Experience supporting enterprise-scale environments with a focus on proactive case prevention and strategic customer engagement.
Strong attention to detail in written documentation and communications.
Demonstrated leadership in technical mentoring or cross-functional collaboration.
Salary Range
Pay ranges vary based on multiple factors includingbut not limited toskill sets education responsibilities experience and geographical market. The pay range for this position reflects geographic-based ranges for Washington state: $80000 to $90000 USD annually with a midpoint of $85000. The final salary/wage and job title for this opening will be determined based on the selected candidates qualifications and experience and may fall outside this range.
Equal Opportunity Employer
Blueprint Technologies LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race color age disability sex gender identity or expression orientation veteran/military status religion national origin ancestry marital or familial status genetic information citizenship or any other status protected by law.
If you need assistance or a reasonable accommodation to complete the application process please reach out to:
Blueprint believe in the importance of a healthy and happy team which is why our comprehensive benefits package includes:
- Medical dental and vision coverage
- Flexible Spending Account
- 401k program
- Competitive PTO offerings
- Parental Leave
- Opportunities for professional growth and development
Location: Remote Ideally in the Greater Seattle WA area.
Employment Type
Full Time
