Key Account Contract Manager
Key Account Contract Manager
Posted on :
16-03-2025
Employer Active
1 Vacancy
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Job Description
Key Account Contract Manager
Oxford / Southern Engalnd
You will be responsible for:
- Supporting the Key Account Sales Team in developing the new and existing customer base through improving the service contract management
Role Responsibilities
- Central liaison for key account customers
- Working with customer service management to
- Deliver consistent agreed levels of service across multiple customer locations.
- Deliver agreed financial After Sales targets as well as defined operational After Sales KPIs.
- Report on agreed financial and operational targets (KPIs) of the key accounts to the Head of Customer Service.
- Continuously improve service contract management in close relationship with service support functions (dispatch/admin/controlling) and Key Account Managers
- Throughout the tender process support the Key Account Manager in finding the best aftersales solution for the customer.
- Conduct site visits and assist in carrying out site surveys with the Key Account Manager when tendering for new business.
- Conduct scheduled review meetings with customers where required and proactively deal with and solve any issues including customer complaints and invoice queries.
- Ensure adherence to defined aftersales processes and procedures in close relationship with service support functions.
- Continuously seek for and help to implement best practice processes to achieve maximum customer satisfaction efficiency and profitability.
- Help to grow the aftersales business by identifying business opportunities within the existing customer base in close conjunction with service sales.
Person Specification
Skills:
- IT literate in particular Microsoft office
- Strong numeracy and analytical skills
- The ability to manage and coach people at all levels and remotely
- A selfstarter to manage their operational requirements time management and qualification requirements/ theory learning
- Organised excellent timekeeper
- Ability to work under pressure putting the customer at the heart of what we do
Qualifications:
- A good level of general education is required with passes in English and Maths
Experience:
- Somebody who can demonstrate some exposure to the customer service sector
Mobility:
- Full valid current driving licence. This role will be fieldbased primarily in the south of the UK with some national travel required.
- Management experience
- Engineering knowledge
- Exposure to SAP operating systems
- Perceived ability to progress.
Competencies Required
- Analysis / Business Acumen / Customer Orientation
- Influencing / Negotiation / Accountability
- Initiative / Communication / Passion
- Integrity / Respect
Required Experience:
Manager
Employment Type
Contract
Key Skills
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