Account Manager-Operations (Travel)
Account Manager-Operations (Travel)
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Salary Not Disclosed
1 Vacancy
Job Description
Job Summary:
We are seeking an experienced Account Manager Operations (Travel) to oversee and manage corporate travel accounts ensuring seamless service delivery and client satisfaction. The ideal candidate will have a strong background in corporate travel operations client-facing interactions and proficiency in global distribution systems (GDS).
Key Responsibilities:
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Manage and support corporate travel accounts serving as the primary point of contact for clients.
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Handle client communications via voice email and chat providing timely and accurate responses.
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Utilize GDS platforms such as Amadeus Worldspan Sabre Galileo and Apollo for booking and managing travel arrangements.
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Demonstrate a thorough understanding of international ticketing including exchanges and refunds.
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Apply knowledge of IATA rules and regulations including fare components manual fare calculations pricing units global indicators and indirect travel limitations.
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Maintain high standards of quality and compliance in all travel operations.
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Collaborate with internal teams to ensure efficient and effective service delivery.
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Provide training and support to junior staff as needed.
Qualifications:
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Proven experience in corporate travel account management with client-facing responsibilities.
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Proficiency in GDS platforms (Amadeus Worldspan Sabre Galileo Apollo).
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Strong understanding of international ticketing processes and IATA regulations.
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Excellent communication skills both verbal and written.
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Advanced proficiency in Microsoft Office Suite.
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High level of knowledge in quality assurance tools and practices.
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Fluency in English; additional language skills are a plus.
Employment Type
Full-time
