Customer Service RepresentativeReprsentante du service clientle
Customer Service RepresentativeReprsentante du service clientle
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Job Description
IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy.
We currently seeking aCustomer Service Representative. This role is based out of ourOakville office and will report to the Customer Service Manager. You will be required to be in office 3 days a week (Tuesday Wednesday Thursday).
Dont miss the opportunity to join a broad range of peoplecentric professionals leaders and statusquo fighter.
Job Summary
IPEX is seeking a dynamic Customer Service professional to join their team. This role will support multiple accounts and work across all levels of the organization in addition to serving our customers externally.
Principal Responsibilities
The Customer Service Representative will work in a high volume environment to respond to customer requests for orders quotes product inquires and stock checks/price. Working in a fastpaced environment the incumbent will multitask while maintaining the highest quality of customer service:
Respond to inquiries regarding price delivery or technical support
Respond to inquiries regarding status of customer orders
Resolve delays service problems and disputes
Enter release and track customer orders via EDI fax and phone using our in house ERP solution
Verify customer account numbers pricing terms delivery requirements etc.
Track backorders and ensure production purchasing and distribution are reacting accordingly Prepare quotations
Liaise with other departments from the service team to ensure proper service from all directions
Provide technical support by referring to various IPEX publications
Respond to all customer inquiries in a timely manner
Qualifications & experience
A very professional manner and a demonstrated commitment to providing excellent customer service in previous roles comfortable interacting with all levels of the organization
Minimum 5 years of experience as a customer service representative
Good time management and followup skills including the ability to effectively balance quality and quantity of output Excellent computer and internet skills especially Microsoft Office and email
Demonstrated ability to effectively resolve customer issues and complaints patiently
Strong written and verbal communication skills
Good team player including the demonstrated ability to contribute to and foster a positive team environment
Industry experience is an asset
SAP knowledge an asset
IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and upon request will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicants accessibility needs due to disability. Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation please contact HR at
#LIGK1
Required Experience:
Unclear Seniority
Employment Type
Full-Time
