Outbound Telesales Agent - Fluent English Speaker

ROLE AND RESPONSIBILITIES

• Make outbound telesales calls as per a call list using a contact management system.
• Explain the product features (Softwares) and benefits and convince the customer to buy and/or subscribe.
• Successfully overcome customer objections.
• Achieve daily, weekly, and monthly targets on sales performance and quality.
• Motivate self to keep up to date with knowledge of our products, pricing, promotions and procedures.
• Ensure adherence to Data Privacy of customer information .
• Maximize revenue opportunities by offering replacement options and cross selling products .
• Adhere to documented processes and procedures, whilst taking customer satisfaction into account.
• Communicate issues identified to Manager to minimize operational failures.
• Escalate interactions to management as appropriate.
• Take full accountability for First Contact Resolution.
• Adhere to all role specific processes, procedures, scripts, and guidelines ability to sit for long duration at a desk on the phone wearing a headset.

Job Requirements

• Bachelor degree in any discipline.
• Fluency in English is a must.
• Minimum six months’ call center customer service / telesales experience in either an inbound or outbound telesales role.
• Previous experience with selling software products is a plus.
• Familiar with basic customer service/ sales metrics including conversion rate, average handling time.
• Computer literate and proficient.
• Effective at problem solving and finding solutions.
• Has the drive to achieve individual targets set to enhance the customer experience.
• Has a pleasant phone voice and the ability to adapt to suit the individual customer.