Xceed
About Xceed
Xceed is the leading multilingual Business Process Outsourcing Service provider in the EMEA region with a capacity of more than 2,200 web enabled multi channels stations. Xceed manages various outsourcing agreements with key government & commercial accounts in different European languages. Xceed core objective is to deliver superior quality and value to its clients in every aspect of the CRM cycle. "Xceed currently operates from (3) sites within Cairo; two of the sites are operating full time. The other site is utilized as back up site for business continuity purposes. Capitalizing on its ground breaking success, Xceed has an additional contact center in the Morocco technology Park; “CasaNearshore Park. Xceed manages programs for clients covering (4) different continents, in (7) different languages. Xceed is one of Telecom Egypt companies that were established in 2001 to act as the IT arm for Telecom Egypt, the incumbent operator. Xceed started its call center operation business July 2003, with state-of-the-art Contact Center that supports a wide array of inbound and outbound services that are customized to the clients’ needs. Added to the customized service solutions, Xceed provides Back office Services, Infrastructure Management Services, Recruitment Process Outsourcing, Helpdesk Support Services and Social Media Analysis Services. Xceed is a joint stock company where the major stakeholder is Telecom Egypt 98% and a 2% consortium of Egypt's largest financial institutions such as National Bank of Egypt, Misr Bank and Cairo Bank.
128 Job openings in Xceed
Job Description Administer the company’s recruitment plan and plan for all required recruitment activities accordingly Participate in the process of conducting job analysis and drafting of job descriptions Supervise the company’s participation in all external recruitm More...
Job Description Monitor training activities to ensure all scheduled training are conducted. Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them. Monitor training rooms, systems,s, and calendars to ensure training is distrib More...
Job Description Your Role Will Be: Continuously monitor and check team's performance and ensure it is consistent with the overall client & Internal objectives and timelines Conduct periodic shift briefings for agents to maintain existing performance standards or address a More...
Job Description Shifts : rotational 2 days off Job Requirements Good English level Graduates only Males & Females Military Service Determined.
Job Description Respond to and initiate inquiries (questions regarding purchasing, personnel, facilities, administration, specialized programs, etc.) Explain policies, answer questions, and independently resolve problems whenever feasible. Prepare presentation materials for use by More...
Job Description Shifts : rotational Social & medical insurance 2 days off Job Requirements Good English level Graduates only Males & Females Military Service Determined. Giza Residents are preferred. Military status should be determined.
Job Description Prepare a long term forecast for each project based on the historical data and considering seasonality and all influences Setting the next year plan (in terms of staffing & seats) Setting the capacity and hiring plan Make sure that long forecast is reviewed o More...
Job Description Customer service agent for Ukrainian Account. Working conditions: 5 working days and 2 days off. Working hours:9 hours and 1 hour break Working from home Handle customers’ inbound and outbound calls and inquiries Job Requirements Ukrainian Level: Flue More...
Job Description Installing, configuring and managing windows server Creating and troubleshooting published websites hosted on IIS servers Managing domain users’ accounts by adding/deleting/modifying accounts Provide support for end users through incident system or the dail More...
Job Description Prepares long-term and short-term Xceed financial business plans and budgets to ensure accurate and efficient future estimations based on all departments' outputs Provide reports for department head on result analysis of expenses’ variances to compare bet More...
Job Requirements At least from 4 to 5 years of experience with Information Technology Must have a Bachelor's degree in Computer Science, Information Systems or Software Engineering or equivalent combination of education and experience as a software developer and/or other simil More...
Job Requirements Education Requirement: Bachelor’s Degree / Master’s Degree - Computer Science Dynamics CRM experience in an enterprise customer with at least 50 users is required, Minimum 5 years of experience is required, Ability to develop workflows, plug-ins a More...
Job Description Reports directly to the facility manager. Responsible for OHS standards & instructions compliance. Directs employees engaged in OHS in all the company buildings. Follow up the implementation of various types of maintenance for all the electromechanical system More...
Job Description Handling Queries Of Customer Problems over the phone. Answering incoming calls in a timely manner. Following call center scriptswhen handling different topics. Job Requirements Bachelor’s degreeis a must. Graduates onlyare welcomed to apply. Males o More...
Travel Agency Csr / German Speakers - Remote
Xceed -
Giza
-
Egypt
0 - 1 years
Not Disclosed
Job Description Travel Agency Services. Handling Queries Of Customer Problems over the phone. Answering incoming calls in a timely manner. Following call center “scripts” when handling different topics. Identifying customers’ needs, clarify information, resear More...
Travel Agency Csr / Italian Speakers- Remote
Xceed -
Giza
-
Egypt
0 - 1 years
Not Disclosed
Job Description Travel Agency Services. Handling Queries Of Customer Problems over the phone. Answering incoming calls in a timely manner. Following call center “scripts” when handling different topics. Identifying customers’ needs, clarify information, resear More...
Job Description Responsible for developing a short-term strategy to ensure that the alignment with client requirements and is delivering customer focused solutions. Build a good relationship with the clients and keep in contact with them during all communication channels (Email, P More...
Internship Description Job Description: Training will be on our departments as following: Finance HR (Recruitment / Personnel) IT ERP Communication Information Security Facility Application Deadline: 8-July-2021 Internship Start date: 18-July-2021 Duration: One Month or More...
Job Description You will be part of the Telecommunication Department monitoring and handling Xceed infrastructure. Handling incoming tickets from internal employees in Head Quarters and call center agents Monitor Xceed infrastructure like voice and data public links (WAN connecti More...
Job Description Source and screen CVs from the company database for the required positions to be filled in. Conduct phone interviews with potential candidates. Schedule potential candidates for the required assessments and tests. Administer the assessment and testing process. C More...
Job Description Reports directly to Senior Supervisor Facility Engineer Directs workers engaged in OHS Activities. Follow up & fulfill all OHS requirements to obtain the necessary buildings’ operation certifications from the concerned authorities. Interprets company po More...
Job Description Customer service agent for Indian Account. Working conditions: 5 working days and 2 days off. Handle customers’ inbound and outbound calls and inquiries. in Hindi. Job Requirements Hindi Level: Fluent English Level: Fluent. Males & Females can app More...
Job Description Customer service agent for Ukrainian Account. Working conditions: 5 working days and 2 days off. Handle customers’ inbound and outbound calls and inquiries. in Ukrainian. Job Requirements Ukrainian Level: Fluent English Level: Fluent. Males & Fema More...
