Customer Support Specialist
Customer Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Join a fastgrowing company at the forefront of AIdriven healthcare documentation. Our innovative scribing tool enhances efficiency and accuracy for healthcare professionals and is already in use across multiple countries. As we continue to expand were seeking a Support Lead to manage our frontline team and improve the overall user experience.
Responsibilities:
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Provide chat and email support to healthcare professionals and administrative staff.
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Investigate and troubleshoot issues going beyond standard responses to offer clear solutions.
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Develop indepth product knowledge and stay updated on new features.
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Identify recurring issues and contribute insights for documentation and product improvements.
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Work closely with product engineering and clinical teams to resolve complex cases.
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Keep the help centre updated with accurate userfriendly content.
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Maintain detailed internal notes and update the CRM system as required.
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Ensure a userfirst approach in every interaction.
Qualifications & Requirements:
Youd be a great fit if you:
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Have 2 years of experience in customer support product support or operations.
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Are eager to become an expert in the platform rather than just following scripts.
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Communicate clearly and professionally especially in writing.
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Enjoy problemsolving and working in dynamic environments.
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Can recognize trends and transform common questions into documented solutions.
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Hold a degree in Health Sciences or Mathematics (preferred but not required).
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Are confident using Intercom Notion or similar platforms.
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Have experience in SaaS health tech or AIpowered tools (a plus).
Key Performance Metrics:
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First Response Time
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Time to Close Requests
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Customer Satisfaction (CSAT) Score
Perks & Benefits (Work from Home WFH)
Comprehensive health and life insurance starting on your 16th day of employment including coverage for one dependent at no cost.
Flexible leave credits that can be used for vacation emergencies and sick leave.
Quarterly care packages for remote employees packed with groceries and snacks to keep you energized.
Exciting midyear celebrations featuring giveaways and cash prizes.
Endless career growth opportunities with a clear path for professional development.
Companyprovided PC/laptop and highspeed fiber internet to ensure optimal productivity.
Remote tech support services to assist with any technical issues.
Employee social clubs and special interest groups to foster connections and engagement.
Global networking and career advancement opportunities.
Unlimited referral incentives for successful candidate hires.
Access to an inhouse psychiatrist to support employee wellbeing and mental health.
Participation in the Employee Share Units program offering longterm growth benefits.
Exclusive rewards program where employees can redeem appliances kitchen gadgets and other useful items.
Why Work With Us
We are a leading outsourcing and talent solutions provider dedicated to empowering businesses while fostering a supportive engaging and rewarding work environment for employees.
What Sets Us Apart
AwardWinning Workplace Culture A proven track record of staff engagement recognition and employeecentric initiatives.
Investment in Your Growth Access to comprehensive training mentoring and career advancement opportunities.
WorkLife Balance Flexible schedules meaningful perks and a collaborative team environment that prioritizes employee wellbeing.
Employment Type
Full Time
