Customer Support Assistant
Customer Support Assistant
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
We are seeking a Customer Support Assistant who will serve as the first point of contact for our customers. You will be responsible for addressing inquiries resolving concerns and ensuring a smooth and satisfying experience with our products and services. This is an ideal role for someone who enjoys helping others thrives in a team environment and is eager to grow within a supportive company.
Responsibilities
Respond promptly and professionally to customer inquiries via phone email and internal ticketing systems
Resolve product or service issues by clarifying complaints determining the cause and offering appropriate solutions
Maintain detailed records of customer interactions and transactions
Collaborate with internal departments to ensure efficient issue resolution
Identify recurring issues and suggest process improvements
Support fulfillment and logistics teams when needed to ensure timely deliveries
Uphold high standards of customer satisfaction and service quality
Qualifications :
Qualifications
High school diploma or equivalent (Associate or Bachelors degree preferred)
1 years of experience in customer support client service or a similar role
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Proficient with customer service software and Microsoft Office tools
Ability to manage multiple tasks in a fast-paced environment
Friendly patient and professional demeanor
Additional Information :
Benefits
Competitive salary: $50000 - $60000 annually
Opportunities for professional development and career growth
Comprehensive health dental and vision insurance
Paid time off and holidays
Employee discounts on all Story Lane Box products
Supportive and inclusive work environment
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
