Customer Support Manager
Customer Support Manager
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Job Description
Job Description
We are seeking an experienced and dedicated Customer Support Manager to lead our support team in delivering top-tier service to our clients. The ideal candidate will be passionate about customer satisfaction team leadership and operational excellence. This role involves overseeing day-to-day support operations developing customer service strategies and ensuring that client needs are met with efficiency and professionalism.
Responsibilities
Supervise and guide the customer support team to meet performance standards
Develop and implement customer service policies and procedures
Handle complex customer inquiries and escalations
Monitor support metrics and prepare performance reports
Collaborate with other departments to improve customer satisfaction
Train and coach new support staff
Ensure timely and effective communication with clients
Identify opportunities for process improvement
Qualifications :
Qualifications
Proven experience in a customer support or client services management role
Strong leadership and team management skills
Excellent communication and problem-solving abilities
Ability to work in a fast-paced environment and manage multiple priorities
Proficient in CRM systems and support tools
Bachelors degree in Business Administration Communications or a related field preferred
Additional Information :
Benefits
Competitive salary ($54000$61000 per year)
Career growth and development opportunities
Paid time off and holidays
Health dental and vision insurance
Supportive and creative work environment
Ongoing training and learning programs
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
