Customer Support Specialist
Customer Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
Swift 7 Consultants is seeking a highly motivated and customer-focused Customer Support Specialist to join our team in Cincinnati OH. The ideal candidate will be the first point of contact for our clients ensuring efficient and professional support through various communication channels. You will play a crucial role in enhancing customer satisfaction and maintaining high service standards.
Responsibilities
Respond to customer inquiries via phone email and live chat in a professional and timely manner
Resolve product or service issues by clarifying the customers concerns and determining the best solution
Maintain detailed records of customer interactions and transactions
Collaborate with other departments to escalate and resolve complex issues
Provide feedback to management regarding customer concerns and trends
Follow up to ensure customer satisfaction and problem resolution
Identify opportunities for process improvement and contribute to team projects
Qualifications :
Qualifications
High school diploma or equivalent required; Associates or Bachelors degree preferred
Minimum of 1-2 years of experience in a customer support or service role
Excellent communication interpersonal and problem-solving skills
Strong organizational skills and attention to detail
Ability to multitask and remain calm under pressure
Proficiency in MS Office and customer service software (e.g. Zendesk Freshdesk)
A customer-centric mindset and a proactive attitude
Additional Information :
Benefits
Competitive salary ranging from $58000 to $63000 per year
Comprehensive health dental and vision insurance
Paid time off and holidays
401(k) plan with company match
Opportunities for professional development and career advancement
Supportive and collaborative work environment
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
