Customer Support Assistant
Customer Support Assistant
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Job Description
Job Description
We are currently seeking a dedicated and detail-oriented Customer Support Assistant to join our team in Cleveland OH. The ideal candidate will be responsible for providing timely and effective assistance to customers via phone email and chat ensuring a seamless and professional support experience. This role is perfect for someone with excellent communication skills and a passion for problem-solving.
Responsibilities
Respond promptly and professionally to customer inquiries and issues
Document customer interactions and maintain accurate records
Escalate complex cases to the appropriate departments as needed
Maintain a high level of product knowledge to support customer needs
Monitor and follow up on open cases to ensure resolution
Identify recurring issues and suggest improvements to internal processes
Collaborate with team members to improve service efficiency
Qualifications :
Qualifications
High school diploma or equivalent; associate or bachelors degree preferred
1 year of experience in customer service or support roles
Strong verbal and written communication skills
Ability to multitask and stay organized in a fast-paced environment
Proficiency in basic computer applications and CRM software
Problem-solving mindset with a customer-first attitude
Detail-oriented and committed to accuracy
Additional Information :
Benefits
Competitive salary: $53000 - $60000 per year
Opportunities for professional growth and advancement
Comprehensive training and onboarding
Health dental and vision insurance
Paid time off and holidays
Collaborative and supportive work environment
Performance-based incentives
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
