Travel Coordinator
Travel Coordinator
Posted on :
17-03-2025
Employer Active
1 Vacancy
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Monthly Salary
40000 - 40000
Vacancy
1 Vacancy
Posted on :
17-03-2025
Job Description
Travel Coordinator
JOB SUMMARY
The role is mainly responsible for providing exemplary service to customers via inbound and outbound channels (phone chat email). Fulfill requests by customers endtoend through the Sabre system to achieve firstcall resolutions.
RESPONSIBILITIES
Be the face of Pay Later Travel providing exemplary customer service to customers via phone chat and email support.
Listen attentively to customer needs and requests and triage requests accordingly.
Provide accurate and timely information to customers such as fare rules airline policies and restrictions.
Action customer requests diligently and accurately to achieve first call resolutions.
Utilize your Sabre expertise to action technical requests over phone chat or email.
Process voluntary changes cancellations and credit redemption requests.
Process involuntary changes and cancellation requests.
Quote customers refunds using calculators in realtime and reach a resolution over the phone.
Lodge for refunds from various wholesalers using relevant waiver codes.
Deescalate customer complaints were necessary to achieve a favorable outcome.
Ensure tickets itineraries and documentation are issued correctly and delivered to the customer on time.
Requirements
Experience using a Global Distribution System (GDS) Sabre is a must.
Issuing airline tickets on Sabre.
Proficiency with revalidations re issues and EMDs.
Liaising directly with airlines and wholesalers agents when required.
Resolving issues relating to ticketing and ensuring tickets are issued correctly.
Preferably with knowledge of or a background in IATA.
Skills & Aptitude:
Committed to the highest level of customer service.
Proficiency in Australian or American English.
High degree of attention to detail.
Excellent communications skills both written & verbal.
A willingness to take on challenges and change with a positive approach.
Strong time management skills and ability to process a high volume of work.
Ability to work autonomously and as part of a broader team.
A positive attitude passion and enthusiasm for travel.
Exceptional multitasking ability you will juggle priorities to meet deadlines and client expectations.
Benefits
Great Place to WorkCertified Company
Premium HMO
Holistic employee experience
Workfromhome and hybrid work setup
Rewards and incentives
Monthly engagement activities
Career advancement opportunities
Paid referral program
Experience using a Global Distribution System (GDS) Sabre is a must. Issuing airline tickets on Sabre. Proficiency with revalidations, re-, issues, and EMDs. Liaising directly with airlines and wholesalers agents when required. Resolving issues relating to ticketing and ensuring tickets are issued correctly. Preferably with knowledge of or a background in IATA. Skills & Aptitude: Committed to the highest level of customer service. Proficiency in Australian or American English. High degree of attention to detail. Excellent communications skills both written & verbal. A willingness to take on challenges and change, with a positive approach. Strong time management skills and ability to process a high volume of work. Ability to work autonomously and as part of a broader team. A positive attitude, passion, and enthusiasm for travel. Exceptional multitasking ability, you will juggle priorities to meet deadlines and client expectations.
Employment Type
Full Time
Key Skills
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