Operations Support Coordinator
Operations Support Coordinator
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Job Description
Location:
Remote/ home-based with occasional monthly keep in touch days with the team in our Reading International Business Park or London (Mid City Place)
Hours: 40 hours a week flexible (8am 5pm)
Responsibilities to include but not limited to:
Monitoring the client email inbox and responding to queries
Inputting and tracking reactive jobs on our tracker /CAFM system
Actively monitoring open reactive jobs including chasing for updates and allocating reactive jobs to engineers and contractors
Raising purchasing orders for engineers and other team members as required
Allocating PPM tasks to engineers and contractors
Ensuring any subcontractor PPMs are booked in on time
Attend client meetings on a weekly basis (online and in person)
Attention to detail is imperative for this role and continuously looking for improvements
Scanning compliance documentation (in-house and sub-contractor)
Closing down completed jobs and uploading any associated paperwork
Reviewing documentation and raising any issues to the Account Manager in UK/Ire
Assist Account Managers with client reporting including helpdesk stats and trends
Monitoring up and coming inspections and co-ordinating dates with sub-contractors and the Account Manager
Following up with sub-contractors for paperwork/certificates in relation to completed works/inspections
Raising remedial actions following works or inspections
Processing quotes as required and acquiring costs from in house engineers or contractors
Assessing completeness and appropriateness of sub-contractor RAMS
Key Requirements:
Previous administrative experience desirable
Previous helpdesk experience is desirable
Previous experience of Corrigo id desirable
Previous experience overseeing contractors required
Demonstrate strong administration skills
Strong IT skills including Microsoft Office
Excellent telephone and email manner with solid communication and interpersonal skills
Excellent attention to detail
Employment Type
Full Time
