Senior Consultant - Transition BFS REF42325R
Senior Consultant - Transition BFS REF42325R
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Job Description
All migrations / transitions at WNS is supported by a central transitions team. The principle role of this team is to manage own and act as a custodian for all transitions that take place across the length and breadth of the organization for all geographies. Transitions commence once a new project has been signedoff and ends when all processes of that project have gone live stabilized and all client deliverables goals and metrics have been achieved. Additionally this team is also responsible for creating customized solutions and pricing for RFP and deal pursuits.
Key responsibilities:
- Lead large/multiple transitions of clients processes
- Thorough project planning and reporting to clients internal stakeholders and transition leaders
- Thorough and proactive project review Risk Issue escalation and milestone management
- Identify areas for efficiency improvement and implementing the same
- Build close rapport with key internal stakeholders and clients
- Manage project escalations and conflicts in projects
- Mentor and coach direct reports to aid in their development
- Strong focus on positive transition outcomes:
- Project Financials (people technology infrastructure etc. balance risks with speed of
- Customer Experience understand client needs wants and expectations and manage them effectively
- Metrics Delivery Setup metric deliverables and reporting effectively to ensure visibility and achievement of goals from day 1 of golive
- Required to lead multiple initiatives / projects concurrently (where applicable)
- Compliance and continuous improvement to the WNS Transition Methodology
- Design transition solution for new opportunities (RFI/RFP)
- Respond to RFI/ RFPs along with the solutions team
- Able to take on additional responsibilities in the transition function (e.g. capability building)
Qualifications and skills:
- Excellent project management skills applied to wide range and number of project types complexities domains and geographies
- Selfstarter independent initiator strong organizational presentation interpersonal and consultative skills is a must
- Strong CRM skills Deep understanding of the different aspects of BPO business QA MIS SLA Baselining etc.
- PMP or other project management certification is a plus
- Knowledge and/or experience or certifications in Six Sigma or Green belt / black belt is a plus
Supplemental:
- Maintaining an established work schedule and strong work ethic
- Very strong analytical planning organizational and time management skills
- Strong research skills including gathering and analyzing data from multiple sources
- Effective reporting and documentation skills
- Ability to maintain discretion and confidentiality
- Working in a crossfunctional team and environment
- Financial acumen Interpreting and applying rules regulations policies and procedures Technology and system orientation
- Effectively using interpersonal and communications skills including tact and diplomacy to network with entire organization and get things done by building bridges
- Effectively using organizational and planning skills with attention to detail and follow through
Competencies/ Skill set:
- BFSI domain experience is a must
- Demonstrated hands on experience in driving in successfully leading large multidimensional transitions
- At least 10 years of intense customer facing roles
- Managed / liaised with IT Projects teams to deliver the technology and enabling tool as part of transition project deliverable
Work Location : Chennai Gurgaon Pune or Bangalore
Hybrid working 3 days a week however basis need should be flexible with 100 WFO
Qualifications :
B.Sc
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
