Technical Support Engineer - Automation Hybrid Santa Clara CA
Technical Support Engineer - Automation Hybrid Santa Clara CA
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Job Description
Technical Support Engineer Automation (Hybrid Santa Clara CA)
We are looking for a Technical Support Engineer for a large global B2B hightech company. This role will manage and resolve challenging issues for the Clients partners and customers. This includes developing subject matter expertise within the technical support department. The engineer is responsible for owning and resolving issues on a daily basis technical cases created by customers seeking help to understand or resolve an unexpected behavior or answering technical questions about the Clients software and platform.
This is a 12month contract (Extension possible). 40 hours per week HYBRID role Working 23 days onsite at the client office in the US.
This is a W2 employee of Stage 4 Solutions. Health benefits and 401K are offered.
Responsibilities:
- You will be a Subject Matter Expert for multiple applications and mentor other team members.
- In this role you will debug JavaScript code as well as find better solutions to custom code.
- Support engineers use the ServiceNow platform via an internal implementation of its tools to diagnose customer issues.
- Cases are created by customers and managed by engineers using the ServiceNow software platform. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customerfacing role in a very collaborative environment and therefore it requires strong interpersonal skills.
- This opportunity may evolve to include additional responsibilities and opportunities for career growth.
Requirements:
- Demonstrated ability to troubleshoot difficult technical issues
- Must have solid objectoriented programming skills in Javascript
- Experience working with dynamic HTML components such as CSS and XHTML
- Angular experience preferred
- Working knowledge of the components in a web applications stack
- Experience with relational databases such as MySQL
- Linux and/or UNIX experience
- Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
- Strong personal commitment to quality and customer service
- Ability to work with highvalue customer administrators and developers
Please submit your resume to our network at (apply to the Technical Support Engineer Automation (Hybrid Santa Clara CA) role).
Please feel free to forward this job post to others you think may be interested.
Stage 4 Solutions is an equalopportunity employer. We celebrate diversity and are committed to providing employees with an inclusive environment that is free of discrimination and harassment. All employment decisions are based on the job requirements and candidates qualifications without regard to race color religion/belief national origin gender identity age disability marital status genetic information or other applicable legally protected characteristics.
Compensation: $40/hr $46.34/hr
Employment Type
Full Time
