ServiceNow Architect

If youre a Certified System Administrator with exceptional communication skills handson project experience and a background in IT we invite you to join us in our relentless pursuit of better.Your expertise will shine as you create and maintain detailed views of existing architectures design highlevel solution documents and ensure technical governance processes are followed.

In this dynamic role as a ServiceNow Architect youll be at the forefront of technical leadership guiding the team and closely collaborating with client enterprise architecture and ServiceNow teams. Your role will involve resolving technical escalations participating in process workshops and conducting regular reviews to ensure platform health.

Your responsibilities:

• Provide technical leadership to the team.
• Create and maintain a detailed view of the existing architecture.
• Designs and collaborates with Business Process Analysts and Developers in the creation of a HighLevel Solution Design Document.
• Defines and communicates at an architectural and design level technical solutions aligned with business problems and systems architecture.
• Ensures technical governance process and policies are being adhered to.
• Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions.
• Creates and maintains a detailed view of integrations andtechnical implementation Roadmap.
• Resolves technical escalations including responding to defects.
• Participates in process workshops.
• Works closely with client enterprise architecture team and client ServiceNow Teams.
• Periodically Reviews Configuration to ensure Platform health.
• Assesses instance health (performance manageability usability scalability upgradability and security) by conducting ServiceNow Health Scan.
• Reviews design and code per sprint to ensure quality.
• Provides hands on assistance with the detailed design and implementation approach of selected projects.
• Ensures design is within the boundaries of Licensed modules else communicates changes in license to the client.
• Maintains expert knowledge of the ServiceNow platform products capabilities and ecosystem.
• Assists in migrating configuration across instances.
• Support COE in continuous development of training paths for professional advancement.
• Contribute to ongoing definition of best development and solution practices.
• Lead training workshops as means to spread experiences gained across the practice.

Job Requirements:

• B.Tech / MCA / M.Tech / BSc (Computer) / B.E degree.
• 5 years of experience in similar position.
• Certified System Administrator (CSA) plus one Mainline certification (CSM / HRSD/ITSM/GRC etc).
• Excellent communication Skills for client facing roles.
• Hands on experience in similar projects.

What We Offer:

• Competitive compensation package along with comprehensive benefits to support your personal and professional growth.
• Dynamic environment where your skills are valued and nurtured.
• With access to cuttingedge technologies and a supportive team youll have the opportunity to make a real impact on the worlds biggest brands.