Senior Principal Consultant - Service Now Architect

Work Mode

• Hybrid (Must be already based in Lisbon)
  

Main Responsibilities

• Provides technical leadership to the team
• Creates and maintains a detailed view of the existing architecture
• Designs and collaborates with Business Process Analysts and Developers in the creation of a HighLevel Solution Design Document.
• Defines and communicates at an architectural and design level technical solutions aligned with business problems and systems architecture.
• Ensures technical governance processes and policies are being adhered to.
• Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions.
• Creates and maintains a detailed view of integrations
• Creates and maintains a Technical Implementation Roadmap.
• Resolves technical escalations including responding to defects
• Participates in process workshops
• Works closely with client enterprise architecture team and client ServiceNow Teams
• Periodically Reviews Configuration to ensure Platform health
• Assesses instance health (performance manageability usability scalability upgradability and security) by conducting ServiceNow Health Scan
• Review design and code per sprint to ensure quality
• Provides handson assistance with the detailed design and implementation approach of selected projects.
• Ensures design is within the boundaries of Licensed modules else communicates changes in license to the client.
• Maintains expert knowledge of the ServiceNow platform products capabilities and ecosystem.
• Assists in migrating configuration across instances
• Support COE in the continuous development of training paths for professional advancement.
• Contribute to the ongoing definition of best development and solution practices.
• Lead training workshops as a means to spread experiences gained across the practice.

Requirements

• Certified System Administrator (CSA) plus one Mainline certification (CSM / HRSD/ITSM/GRC etc.)
• Excellent communication Skills for clientfacing roles.
• Hands on Experience on Projects
• IT Graduate

Preferred Qualifications/ Skills

• Bachelor of Technology
• Master of computer application
• Master of Technology
• Bachelor of Science in Computer Science

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Remote Work :

No