Call Center - IT Help Desk

Title: Call Center IT Help Desk

Duration: 6 Months

Location: 3500 Illinois Street Suite 2500 Golden Colorado 80401

Note: This is an Onsite Role.

Job Description:

Fulltime professional work experience in Business and/or Information Technology. May require an associate degree in a related area and at least 6 years or equivalent experience in the field or in a related area. Substitutions: Accredited college training may substitute for the required work experience with a maximum substitution of four (4) years. (Fifteen (15) semester hours in Information Technology or a related area is required.) Accredited graduate training in the above area may substitute for the required work experience with a maximum substitution of two (2) years. Successfully completion of an Information Technology Certification program may substitute for the required work experience with a maximum substitution of two (2) years. (Proof of certification must accompany application.) One (1) year of work experience as a Systems AdministratorAssociate and Help Desk CoordinatorIntermediate may substitute for all of the required experience.

The best candidate for this position will have extensive and current experience in the imaging and preparing desktop computer equipment directly to end users as part of the annual computer refresh. Asset management verbal and written communication excellent customer service skills on the phone and in person. Candidate must be local have a clean driving record reliable transportation. Must be able to take directions and also work independently when necessary.

Experience working with an IT ticket system required. Service Now experience with incident requests and asset management are preferred.

The working shift is a 9x80 schedule with remote work on Friday and every other Friday off. All other days are not eligible for remote work. Candidate must be local for inperson interviews and reporting to work on scheduled days.

If you are: bright motivated skilled a differencemaker able to get things done work with minimum direction enthusiastic a thinker able to juggle and multitask communicate effectively and lead then we would like to hear from you. We need exceptionally capable people for this role for our client so get back to us and tell us why you think you are a fit.

About Us:

TriForce is one of the fastest growing companies in Philadelphia region by receiving the award 5 times and 3 times(Ranked #) on Inc. 5000 fastest growing companies in the USA. TriForce Consulting Services Inc. is an established consulting services firm offering innovative solutions to Government and Commercial sectors. We specialize in building customized software applications solutions such as knowledge management systems business intelligence data analysis database support and maintenance data warehouse implementation and support systems architecture and systems integration for our clients. Our technical competencies are in Java.NET SharePoint PHP Business Intelligence (Cog nos Data Warehouse) mobile applications platforms (iPhone iPad Android Blackberry) and various other technologies. We also specialize in providing resources to manage infrastructure projects. TriForce is one of the fastest growing companies in Philadelphia region by receiving the award 5 times and 2 times on Inc. 5000 fastest growing companies in the USA.

Full-time professional work experience in Business and/or Information Technology. May require an associate degree in a related area and at least 6 year or equivalent experience in the field or in a related area. Substitutions: Accredited college training may substitute for the required work experience, with a maximum substitution of four (4) years. (Fifteen (15) semester hours in Information Technology or a related area is required.) Accredited graduate training in the above area may substitute for the required work experience, with a maximum substitution of two (2) years. Successfully completion of an Information Technology Certification program, may substitute for the required work experience with a maximum substitution of two (2) years. (Proof of certification must accompany application.) One (1) year of work experience as a Systems Administrator-Associate and Help Desk Coordinator-Intermediate may substitute for all of the required experience. The best candidate for this position will have extensive and current experience in the imaging and preparing desktop computer equipment directly to end users as part of the annual computer refresh. Asset management, verbal and written communication, excellent customer service skills on the phone and in person. Candidate must be local, have a clean driving record, reliable transportation. Must be able to take direction and also work independently when necessary. Experience working with an IT ticket system required. Service Now experience with incident, requests and asset management are preferred. The working shift is a 9x80 schedule with remote work on Friday and every other Friday off. All other days are not eligible for remote work. Candidate must be local for in-person interviews and reporting to work on scheduled days.