Descriptive Summary

• • Act as resource for managers to handle personnel management issues including consultative collaboration with managers and directtoemployee interaction as needed.
  • Conducts investigations into employee relations matters and makes recommendations regarding disciplinary actions.
• Maintain and ensure consistent and timely development of the agency’s employment and personnel policies and procedures.
  • Reinforce the company policies rules and procedures to ensure employees’ wellbeing.
  • Assist in the coordination of staffing and recruitment processes.
  • Plan onboarding strategies and perform new employees’ orientation to deliver an exceptional first week experience.
  • Coordinate employee satisfaction surveys and give actionable insights to improve the employee experience.
  • Conduct and analyze exit interviews and make actionable recommendations based on data.
• Collaborate with leadership to identify and prioritize human resource needs for each department.
  • Ensure ongoing understanding of internal business/department goals and dynamics.
  • Demonstrates commitment to mission and vision of the organization and helps build character throughout staff.
  • Manages benefits administration to include group health and welfare and voluntary plans assists employees with plan questions and resolutions conducts reporting to carriers and communicates benefit information to employees.
• Ensure legal compliance by monitoring and implementing applicable human resources federal and state requirements and conducting investigations. (5%)
  • Help managers evaluate effectiveness of procedures and serve as facilitator when situations call for a change.
  • Develop training plan when administrative procedures/processes are modified collaborating with the Director of Training Development and Quality as necessary.
  • Drive continuous improvement by analyzing information to understand effectiveness of solutions and make recommendations to leadership to improve existing or develop new solutions.
• Maintain focus on and deliver manager/leader key accountabilities with consistency (See Manager/Leader Key Accountabilities).

Experience & Qualifications

• Bachelor’s degree in Human Resources Management Business Administration or related field is required.
• Handles sensitive information that must not be shared with others with the utmost confidentiality.
• Experience with building personnel development plans and job descriptions
• Experience recruiting employee candidates preferred
• Experience with managing employee benefits enrollment process
• Skills at developing content and posting on social media websites ideal
• Excellent organization planning and prioritization skills
• Superior coaching skills
• Proven ability to influence at all levels
• Excellent written listening and verbal communication skills
• Strong analytical problem solving and judgment skills
• Maintains current knowledge of federal state and local laws governing employee relations practices
• Demonstrable experience with human resources metrics and knowledge of HR information systems (HRIS)
• High level of computer proficiency
• Selfstarter and resultsoriented team player with a constant focus on improving process
• Professional Designations/Certification (PHR or SPHR) encouraged
• Some travel between offices required