Service Delivery ManagerAppcentric solutions Inc

Job Title: Service Delivery Manager

Job Description:

AppCentric is currently seeking a Service Delivery Manager to join our dynamic highly motivated Service Delivery Team.

Skills & Experience Required:

5 years of experience in IT industry

3 years of experience as a Delivery Manager

Service Delivery Management experience

Strong Project Management (3 years)

Technical background with a thorough understanding of the software development lifecycle

Operational Process development experience

Apply AppCentric quality methodologies across the portfolio; understanding a wide range of technologies offerings delivered to a large number of clients.

Solid organizational skills and ability to work with multiple priorities

Excellent verbal written and interpersonal communication skills interpersonal skills including the ability to work with diverse personalities.

Overall understanding of multiple technologies including SAP Oracle SailPoint etc... Overall understanding of how applications are designed built tested and most importantly supported

Knowledge of service transition

Responsibilities:

Manage the operations of Application Services for our client

Operation governance service provider relationship management service delivery service level agreement monitoring and measurement manage incident escalations problem management service request management service delivery change management and continuous improvements.

Ensure efficient & effective daytoday operation of applications.

Responsible for seamless application support across service provider(s) and internal resources

Manage IT Service Providers on a daytoday basis to deliver stable effective and efficient IT operations.

Escalation point for application Incident resolution

Actively monitors 3rd party delivery of daytoday activities to operate application environment (batch jobs system metrics etc) and ensures effective completion Accountable for managing enhancement request completion; Supporting Business Partner re . budget schedule execution oversight (as necessary)

Ensures operational effectiveness and efficiency of application Incident and Problem Management processes

Monitors and tracks all application incident trends and ensures root cause and problem management processes are executed and documented regardless of incident level and/or resolver group

Proactively monitor SLAs OLAs* with 3rd parties to ensure application environment meets overall service levels particularly availability