L1 Technical Inbound....
L1 Technical Inbound Support
Posted on :
20-04-2024
Employer Active
1 Vacancy
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Jobs by Experience
1-3years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
20-04-2024
Job Description
Req ID : 2737344
Position Title: L1 Technical Inbound Support (3Month Trial)
Work Setup: Onsite/Hybrid
Schedule: Mondays to Fridays 8:00 am to 5:00 pm
Salary: Php 25000.00
Are you ready to unlock your full potential and join one of the most dynamic teams in the sales and marketing industry Our client is one of the most dynamic integrated B2B marketing and customer experience agencies in the APAC region with a strategic approach of aligning sales and marketing to deliver remarkable results. They specialize in understanding the needs of B2B customers crafting captivating brand stories and executing effective strategies for all kinds of businesses. Their ability to produce compelling datadriven marketing solutions and build memorable customer experiences has enabled them to serve clients from all industries.
JOB DESCRIPTION FOR A L1 TECHNICAL INBOUND SUPPORT
Your Responsibilities as a L1 Technical Inbound Support:
Serve as the primary point of contact for the clients resellers addressing inquiries concerns and technical issues promptly and professionally.
Understand and meticulously document resellers issues and requirements to ensure accurate and efficient resolution.
Collaborate closely with the support team to relay resellers feedback ensuring continuous improvement in service quality and customer satisfaction.
Provide clear and effective responses to resellers once solutions are identified ensuring they are fully informed and satisfied with the resolution.
Utilize expertise in conference/meeting equipment or devices to troubleshoot and resolve basic technical issues faced by resellers.
Generate and maintain tickets in the clients ticketing system accurately documenting reported issues and actions taken for future reference and analysis.
Prior experience with any helpdesk or customer care ticketing system is advantageous.
Participate in regular weekly or biweekly meetings with clients to discuss updates address ongoing issues and gather feedback for continuous improvement.
Actively engage in product training sessions to stay updated with new product launches and enhancements ensuring comprehensive understanding and effective support provision.
Qualifications as a L1 Technical Inbound Support
Proven experience in technical support or customer service roles preferably in the field of conference/meeting equipment or devices.
Proficiency in basic troubleshooting techniques and problemsolving skills.
Strong communication skills both verbal and written with the ability to convey technical information clearly and effectively.
Familiarity with helpdesk or customer care ticketing systems is preferred.
Ability to work independently as well as part of a collaborative team.
Strong attention to detail and organizational skills to manage multiple tasks effectively.
Willingness to undergo training and continuous learning to stay updated with evolving products and technologies.
Your love for Boomering will jumpstart with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System) Boomering provides a fun rewarding and stimulating environment where worklike balance meets a commitment to foster growth.
Genuinely caring Leadership Team
Competitive salary package
Companyprovided full setup for desktop/laptop with a backup internet
Free preemployment Medical Assessment (T&C apply)
HMO on the first day of hire
15 Vacation Leaves and 5 Sick Leaves
Annual Performance Reviews
Unlimited Employee Referral Incentives
Employee Loan Facilities
Social Clubs and Interest Workshops
Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
Statutory Benefits: Maternity Paternity and Solo Parent Leaves Magna Carta for Women Retirement Benefits OT and Premium Pays
About Boomering:
Boomering is an ISOcertified leading BPO company in Clark Freeport Zone Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service Transparency Excellence and Partnership) are the framers of our continuing success.
Providing equal opportunities and collaborative culture of excellence Boomering is not just your average BPO. We are here to make a difference.
Futureproof your career and pursue your passion with Boomering! We want career thrillseekers who are committed to growth as much as we are.
Website: boomering.ph
Career Portal:
Facebook and LinkedIn: Boomering Inc.; Boomering Careers
Work Setup: Onsite/Hybrid
Schedule: Mondays to Fridays 8:00 am to 5:00 pm
Salary: Php 25000.00
Are you ready to unlock your full potential and join one of the most dynamic teams in the sales and marketing industry Our client is one of the most dynamic integrated B2B marketing and customer experience agencies in the APAC region with a strategic approach of aligning sales and marketing to deliver remarkable results. They specialize in understanding the needs of B2B customers crafting captivating brand stories and executing effective strategies for all kinds of businesses. Their ability to produce compelling datadriven marketing solutions and build memorable customer experiences has enabled them to serve clients from all industries.
JOB DESCRIPTION FOR A L1 TECHNICAL INBOUND SUPPORT
Your Responsibilities as a L1 Technical Inbound Support:
Serve as the primary point of contact for the clients resellers addressing inquiries concerns and technical issues promptly and professionally.
Understand and meticulously document resellers issues and requirements to ensure accurate and efficient resolution.
Collaborate closely with the support team to relay resellers feedback ensuring continuous improvement in service quality and customer satisfaction.
Provide clear and effective responses to resellers once solutions are identified ensuring they are fully informed and satisfied with the resolution.
Utilize expertise in conference/meeting equipment or devices to troubleshoot and resolve basic technical issues faced by resellers.
Generate and maintain tickets in the clients ticketing system accurately documenting reported issues and actions taken for future reference and analysis.
Prior experience with any helpdesk or customer care ticketing system is advantageous.
Participate in regular weekly or biweekly meetings with clients to discuss updates address ongoing issues and gather feedback for continuous improvement.
Actively engage in product training sessions to stay updated with new product launches and enhancements ensuring comprehensive understanding and effective support provision.
Qualifications as a L1 Technical Inbound Support
Proven experience in technical support or customer service roles preferably in the field of conference/meeting equipment or devices.
Proficiency in basic troubleshooting techniques and problemsolving skills.
Strong communication skills both verbal and written with the ability to convey technical information clearly and effectively.
Familiarity with helpdesk or customer care ticketing systems is preferred.
Ability to work independently as well as part of a collaborative team.
Strong attention to detail and organizational skills to manage multiple tasks effectively.
Willingness to undergo training and continuous learning to stay updated with evolving products and technologies.
Your love for Boomering will jumpstart with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System) Boomering provides a fun rewarding and stimulating environment where worklike balance meets a commitment to foster growth.
Genuinely caring Leadership Team
Competitive salary package
Companyprovided full setup for desktop/laptop with a backup internet
Free preemployment Medical Assessment (T&C apply)
HMO on the first day of hire
15 Vacation Leaves and 5 Sick Leaves
Annual Performance Reviews
Unlimited Employee Referral Incentives
Employee Loan Facilities
Social Clubs and Interest Workshops
Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
Statutory Benefits: Maternity Paternity and Solo Parent Leaves Magna Carta for Women Retirement Benefits OT and Premium Pays
About Boomering:
Boomering is an ISOcertified leading BPO company in Clark Freeport Zone Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service Transparency Excellence and Partnership) are the framers of our continuing success.
Providing equal opportunities and collaborative culture of excellence Boomering is not just your average BPO. We are here to make a difference.
Futureproof your career and pursue your passion with Boomering! We want career thrillseekers who are committed to growth as much as we are.
Website: boomering.ph
Career Portal:
Facebook and LinkedIn: Boomering Inc.; Boomering Careers
Employment Type
Full Time
Key Skills
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