Salesforce Program manager

Drive the program strategy as well as the alignment of outcomes and KPIs to measure the engagements success at the executive level
Deliver the Program as agreed and manage senior stakeholders to achieve the aligned upon outcomes and/or contractual deliverables
Manage and align the different work streams within the program to achieve the holistic business outcome(s) for the customer
Partner with executive decision makers and functional consultants to deliver customer success and help our customers achieve business value
Partner with internal teams (Sales Success Product Executive Sponsors etc) to make sure we are aligned as One TCS and leveraging all necessary parties to ensure our customers success
Proactively build and expand business relationships which enable us to support develop and win business that delivers mutual value
Define and create foundational Program Management processes/documentation such as risk management plan governance plan communication plan program plan project plan financial management plan etc
Initiate challenging conversations in areas where expectations with the client or individuals on the team are not being met and work on plans to improve the outcomes
Plan and manage program staffing and financials
Build a project plan complete with dependencies owners and dates. Lead the successful execution of that plan.
Coach and partner with customer executives
Apply strong Salesforce product business process methodology & ecosystem knowledge to drive success
Have difficult conversations regarding budget resources and timeline and formally collect and communicate outcomes of those meetings.
Identify handle and mitigate program risk