Support Specialist
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Job Description
We are seeking a Desktop Support Engineer to provide technical assistance and support for all hardware and software related issues. The ideal candidate will be responsible for maintaining and administering the Companys PCs printers and IT equipment including audio and video equipment internet data cards RSA hard tokens LCD monitors and iPhones. Additionally the Desktop Support Engineer will be responsible for maintaining a comprehensive document system related to IT infrastructure IT services and IT operations.
Responsibilities:
Coordinate PC repairs software/hardware installations and delivery of new equipment
Configure install troubleshoot repair update and maintain all desktops laptops mobile devices and all other firmapproved technology peripherals
Provide Terminal Services support for remote users to connect to HQ servers successfully.
Track all help desk tickets in the ITSM or similar system
Expedite documents related activities by vendors contractors and internal support departments like Finance and Procurement
Prepare presentations correspondence and perform other administrative duties as needed
Identify different types of documents such as specifications quality and audit documents correspondence financial records and IT project deliverables
Maintain system and procedures to track processing of documents such as correspondence minutes reports payment requests invoices and purchase orders
Maintain Quality Management System and Audit related documents specific to IT department
Check all IT department related invoices for their correctness and liaise with IT team members Procurement and Finance department for the documentation record keeping.
Requirements
Proficient in MS Office applications (Word Excel PowerPoint Access)
Knowledge of PC imaging
Strong interpersonal and team skills
Effective listening and learning skills
Good verbal and written communication skills
Positive and optimistic attitude towards challenges
Strong work ethic
Benefits
Retirement savings plan with employer matching contributions.
Opportunities for professional development and advancement within the organization.
- Proficient in MS Office applications (Word, Excel, PowerPoint, Access) - Knowledge of PC imaging - Strong interpersonal and team skills - Effective listening and learning skills - Good verbal and written communication skills - Positive and optimistic attitude towards challenges - Strong work ethic
Employment Type
Full Time
