Hiring for Desktop support at New York NY Onsite Full time
Posted on :
19-03-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
19-03-2024
Job Description
Req ID : 2643217
Hello
Hiring for Desktop support at New York NY Onsite Full time
Job Description
1. Strong language proficiency and inter personal skills.
2. Provide incident and request management support to all end user devices. E.g. Desktop Laptop Tablet Thinclient Mac Monitor Mobile device VPN Token Printers Scanner etc
3. Experience in Windows & nonWindows Operating environment
4. Installation Movement Addition or Change (IMAC) of new or existing end user device hardware/software component.
5. Provide and maintain warranty/maintenance documentation for Assets to be included in Operations Manual.
6. Recommend and apply solutions including onsite repair for remote users.
7. Install organize test maintain check and troubleshoot end user workstations and interrelated hardware and software.
8. Provide support to end users relating to hardware and software computer applications LAN components and peripherals.
9. Determine and execute system reconfiguration needs.
10. Establish compliance to end user service level agreements.
11. Carry out onsite analysis identification and resolution of difficult desktop problems for end users.
12. Supervise complaint ticketing system and follow timely resolution of all work orders.
13. Able to configure and use Microsoft Enterprise applications (including SCCM and Active Directory).
14. Creation/restoration of images and up gradation of patches using SCCM.
15. Ability to participate in the design architect and engineering of software deployments/installation process.
16. Demonstrated ability to provide user support by means of remote access tools.
17. Ability to communicate effectively with both Business/Management and Vendor resources & acquire knowledge from them.
1. Knowledge on Asset management.
2. Preferred Certifications: MCSA (Win 7 Enterprise Desktop Support) & ITIL Foundation / Intermediate.
3. Good to have service transition experience.
Thanks & regards
Employment Type
Full Time
Company Industry
Key Skills
- Abinitio
- Administration And Accounting
- Android
- Bid Management
- Inventory Management
- Embedded C
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