Sr Training Program Coordinator

• Shift: Rotating Days 8hrs MondayFriday 40 hours / week
  
• Work Location: Hybrid; Palo Alto CA
  

• This will include emailing executives and coordinating with the executive assistants. High level of professionalism and writing skills required. Coordinate all program logistics materials and resources.
  
• Coordinates the production process for all training programs. This includes knowledge of multimedia platforms within Zoom Webex Teams and any new technology that becomes relevant. Will be able to utilize technology aspects within these platforms and coordinate actively with faculty.
  
• Provides support to all faculty: pre class set up during class and post class information and communication. Provides for ongoing vendor management: maintaining relations and updates on invoicing process as well as supporting and updating internal budget tracking process.
  
• Provides for ongoing communication to clients regarding class information registration process and post class information.
  
• Serves as a liaison between faculty participants and stakeholders. Provides for ongoing support of our cohortbased development programs (e.g. New Leader Program) inclusive of communication scheduling logistics messaging tracking and coordinating with Program Team. Identifies and troubleshoots issues with curriculum or faculty on an as needed basis must have good problem solving capabilities.
  
• Provide support to the daytoday and ongoing operation maintenance usage analysis and administration of LMS system.
  
• Web Design experience for Sharepoint site and other websites representing our leader support sites and our talent development site. Must continue to learn in this arena as technology changes.
  
• Assigns training and tracks training for all new leaders. Create and run routine reports as well as adhoc data reports as requested including preparing reports graphs charts and statistics to support management requests.
  
• Assist with researching developing editing and delivering training programs (including inperson and webbased) workshops and conferences.
  
• Prepares and deliver program training materials logistics and programs (i.e. visual aids evaluation forms audiovisual equipment etc.). Has good knowledge of various training rooms and can troubleshoot where needed across the organization.
  
• Perform quality assurance checks of training content in LMS. Tests and monitors functionality of content for education. Identifies troubleshoots and resolves problems within Service Now. Escalates as needed and collaborates with the team to resolve various issues that arise.
  
• Serves as point of contact for questions and problems from managers and employees relating to the LMS system and Service Now system as related to training and education
  

Requirements

• Bachelors degree in a workrelated discipline/field from an accredited college or university
  

• Two (5) years of experience in LMS Administration and Training Program Coordination
  

Benefits

• Dental/Medical/Vision
  
• 401k