Sales and Support As....
Sales and Support Associate
Posted on :
04-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2590189
Job Description:
Roles & Responsibilities
Completing end to end Targets.
Outbound call process (min. 100 150 calls in a day).
Fetching out References.
Completing 2 hours connected call duration by the day end.
Responsible for the student Help/ issues over calls.
Grievance handling/ query handling based on the academics and curriculum.
Fetching out References and taking feedback from the students.
Handling escalations & cancellation of students working towards retention.
Provide accurate valid and complete information by using the right methods/tools.
Handle student complaints provide appropriate solutions and alternatives within the
time limits; follow up to ensure resolution.
Sales & Support Executive
Location: Gurgaon
Eligibility Criteria : Minimum 6 months experience in Customer Care ( Female ) with excellent communication. The role will be of providing support to existing customers generate references from existing customers and then closing the references. Hence this role will be 50% support and 50% sales.
communication,customer,customer support,customer service representatives
Employment Type
Full Time
Key Skills
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