Business Systems Analyst

The Product Manager will lead the partnership with the internal customers to understand their processes/ pain points and collect and prioritize key business requirements in support of the technology solution roadmap and vision. The product manager and will collaborate with business teams other Product Managers Program Managers and operations specialists. Colead with the Program Manager the planning testing and execution of large technology solutions. The role will also partner with technical and UX teams to design and develop technology solutions that deliver exceptional customer experiences.

ATTENTION: This specific role will be working CRM technologies (SFDC & MS Dynamics) and supporting technologies that integrate with CRMs for Account Management Partner Management and/or Customer Success. Individuals with data and analytics product management experience will be preferred.

• Partner with business stakeholders to understand current and future needs to deliver technical solutions that provide customer value by improving the customers experience or daytoday productivity
• Lead and facilitate process improvements sessions with internal customers
• Responsible for communicating/aligning with internal customers and technical teams on product vision and roadmap.
• Strategically align with other Product Managers on the delivery of interdependent solutions and initiatives
• Lead the planning documentation and delivery of runthebusiness requirements and large technology initiatives
• Leads User Acceptance Testing (UAT) with business testers and works with the Quality Engineer to define acceptance tests for features
• Manage and prioritize product backlog collecting defects and enhancement requests and
• Support Release Planning scheduling backlog items into regular releases aligned to business priority

• 710 years of product management experience is requiredexperience launching global largescale technology solutions with supporting change management
• Solid experience in Scrum or similar Agile development methodology
• Selfstarter that thrives in the face of challenges
• Proven track record to operate effectively with general mentorship on new projects
• Exceptional verbal and written communication skills including the ability to work with technical and nontechnical audiences; as well as communicate effectively to individual contributors management and executive leadership
• Demonstrates experience communicating and advocating programs to customers and/or internal team members
• Strong people skills with distinctive ability to motivate and influence people without authority or a direct reporting relationship
• Excellent conflictresolution management skills; ability to effectively facilitate teams to the successful resolution of issues
• Bachelors degree in CS or related technical field or relevant work experience; experience in working in CRM solutions is highly desirable