Customer Lifecycle Specialist limited to a 12 month duration

We are Tibber the energy company that wants you to use less energy. Whaaat Thats right. Well get back to that. Yes we are by definition an energy company but were more techy than most. How and why you might ask Well a third of our employees are actually working on developing products and solutions that can help you use energy in a smarter way and at a lower cost all with the help of cool fancy tech. Good for our customers their wallets and the planet.

Our growth rate has been truly amazing and still were just getting started. With millions of smart devices connected to the Tibber platform (like electric vehicles and smart thermostats) we have one of the most unique portfolios trading energy on the market.

Job Mission

Join Tibber as a Customer Lifecycle Specialist (CLS) and embark on a dynamic role where you shape exceptional customer experiences and boost loyalty through outstanding communication. As a key player in our team youll spearhead strategic and tactical Customer engagement projects fostering diverse connections across the Tibber landscape.

Crafting innovative communication methodologies is your forte. From devising new campaigns to enhancing existing ones youll be the driving force behind Store Campaigns automated triggers releases service communication and realtime messaging. Collaborating closely with the CRM Manager youll refine target groups segmentation and workflows ensuring a seamless customer journey.

What you will do

Your mission is to elevate Tibbers customer success and education levels reducing friction and enhancing satisfaction. Assigning metrics to every step of the customer journey youll gauge success and optimise for profitable growth and longterm customer retention.

Leverage 23 years of documented experience to become a stellar copywriter creating captivating customer communication in both English and Norwegian language.

Develop and execute strategies to boost customer lifetime value across all phases of the Customer journey

Analyse and refine customer segments continually evolving our strategy

Independently manage CRM systems and Engagement platforms like Intercom Braze MailChimp and Typeform.

Drive salesoriented copy for Email marketing and Inapp campaigns conducting AB testing and ensuring execution excellence globally and locally

Embrace a KPI and datadriven approach to achieve measurable results

Keep an eye on competitors and draw inspiration from industry leader

Youll collaborate closely with Local Market Engagement leads Global CRM Support Growth and Global Brand. Your role extends to driving collaboration between departments ensuring success in revenue increase and retention for Tibber.

Join us in revolutionising the customer experience and driving Tibbers growth journey!

Ideal profile:

Exceptional copywriting and communication skills tailoring messages to diverse audiences

Years of experience in datadriven marketing automation both strategically and tactically

Proficiency in CRM platforms such as Intercom Braze and MailChimp.

Proven success in global roles within scaleup companies

Comfort with technical environments system operation and data analytics

An analytical mindset with a keen interest in customer insights and predictive modeling

Team player with a positive attitude

Strong project management skills confident in working independently

Business fluent in Norwegian and English

Get Ready For

Innovation: A way to change the landscape of one of the most important industries on the planet

Growth: A possibility to learn a lot and push the barriers of what you think is possible with the possibility to grow personally and professionally

Autonomy: An autonomous and humble culture in a scaleup adventure

Empowerment: Your voice matters we are a place to work where laughter and support amongst diverse and inclusive colleagues are guaranteed

Flexible benefits: Whether this is towards health wellness equipment or other allowances important to you we will do our best to accommodate your needs

The Tibber Mindset

Being on a mission to change an industry as we do fundamentally also means being prepared for the unexpected. Tibber is a startup in the words true sense which means we are on a journey of constant change. We do what others say cant be done try and fail together but never lose sight of our users.

We work passionately with sustainability and a circular approach both with our own products and in the entire ecosystem that is affected by everything we do.

Were very proud of being a missiondriven startup with thousands and thousands of new users every month. Starting out with two passionate founders in 2016 were now 350 people working for Tibber in our offices in Stockholm Frde Berlin Amsterdam Oslo and Helsinki and with that number growing each week were still just getting started. Through 2023 we will expand to new markets and we are thrilled to be backed by investors like Balderton Capital Eight Roads Ventures Founders Fund Summa and Schibsted.