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Applications Support Specialist for Warehouse Distribution Facility
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Applications Support....
AV Staffing Solutions
drjobs Applications Support Specialist for Warehouse Distribution Facility العربية

Applications Support Specialist for Warehouse Distribution Facility

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1 Vacancy
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Job Location

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Edison - USA

Monthly Salary

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Not Disclosed

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Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Req ID : 2276012

Our client has an immediate opening for an Application Support Specialist for an established and growing state-of-the art warehouse and distribution facility and trucking company working with products that require special handling.

This position is 100% on-site.

The individual in this role will support the warehouse management systems (Tecsys), inventory software management system, as well as working with SQL queries, and Cognos report writer.

In your day-to-day role you will:

  • Maintain warehouse management systems uptime at each of the user terminals.
  • Write SQL queries to pull and create customized reports and use SQL scripting to extract data from databases.
  • Use a reporting system for report writing such as Cognos.
  • Take ownership and responsibility of queries, issues and problems assigned to the queue.
  • Utilize SOAP to perform some integrations to the web portal.
  • Support application support queries and issues reported to and escalated to the Desktop Support onsite teams.
  • Familiarize end users with software, systems, and database operations.
  • Complete regular training and process refreshes to ensure you are always compliant to SOP s and processes to maintain security and consistent services.
  • Assist in preparing systems for upgrades.
  • Troubleshooting and fixing thermal printers, scanners; setting up desktops and laptops on the network.
  • Assigning user rights for Office 365, including Outlook.
  • Manage ticketing systems and resolve tickets.
  • Develop a detailed efficiency reporting system using Cognos and SQL to provide executive teams insight into current productivity information and goals progress.


This requires:

  • Excellent problem-solving and troubleshooting skills, hands-on problem-solving ability.
  • The ability to communicate technical information in an accessible manner to non-technical employees.
  • Software maintenance and testing capability.
  • Knowledge of scripting languages

What do you need to bring?

  • 2+ years experience working with either a Warehouse Manager System or Inventory Management system.
  • 2+ years of IT Software Support/Application Support experience.
  • Able to perform SQL queries and work with Cognos.
  • Some experience with SOAP integration.
  • 2-3 years experience working with customers either face to face or remote setting.
  • Bachelor s/Associates degree in Information Technology or related area or work experience.
  • Strong customer service focus.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Collaborative mindset.

Days/ Hours:

Monday Friday, 10 a.m. 7 p.m.

Benefits: Company offers excellent benefits, both holidays and floating holidays off, and career growth.


Employment Type

Full Time

Company Industry

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