Senior Tech Architect (Working Title: CRM Admin), Jackson, MS , Need submission details needed

Description:

This position will architect technical solutions as well as operate as a working technical lead for the

campus CRM while mentoring and helping review configurations made by junior staff. This position will

be part of the team supporting the campus CRM.

Below is a sample of the management and configuration tools that will be used in this position.

Salesforce, TargetX, Pardot, Informatica, Atlassian JIRA, Agile Scrum

Examples of Work Performed

Meets with functional users to understand needs and translate to technical requirements and

"user stories".

Explores technical options and determines the viability of various technical approaches.

Gather/create/capture requirements for additions or changes to the application that are

prioritized with leadership.

Monitor contract timelines and assist in license count discussions and planning for relevant SaaS

and CRM services.

Manage relationships with various SaaS providers from implementation through maintenance of

product lifecycles.

Guide departmental leads in best practices with a single instance to ensure safe and intentional

collaboration within the platform.

Lead user acceptance testing (UAT) for each new release of the application.

Conducts checkpoint meetings and implements quality control measures.

Performs related or similar duties as required or assigned.

Enhances skillsets as necessary to perform responsibilities.

Essential Functions

These essential functions include, but are not limited to, the following. Additional essential functions

may be identified and included by the hiring department.

1. Serves as overall technical lead to provide architect technical solutions across multiple

functional areas and system environments.

1. Partners with campus constituents to communicate needs, articulate requirements and drive

technical solutions to successful completion.

Minimum Education/Experience

Education

Bachelor's degree in Computer Science, MIS or a related field from an accredited college or

university.

Experience

Seven (7) years' experience related to the above-described duties

Minimum (2) years' Salesforce experience

Experience working with TargetX

Experience in Higher Education Admissions strongly desired

Substitution Statement

Related experience may be substituted for education, on a basis set forth and approved by the

Department of Human Resources.

Skills : Salesforce experience,Experience in Higher Education Admissions strongly desired