Payments & Risk Team Leader

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Tasks

What will you be doing?

The Payments and Risk Team Leader requires the right person to have a strong focus, leadership, communication, and organizational skills. You will be assisting with Payment and Risk training & support, ensuring that the Payment & Risk analysts provide the correct levels of service and adhere to the regulations and procedures. You will be managing a team of Payments and Risk Analysts and will report to the Head of Payments and Risk. You will be the key go-to person with a very strong eye for detail, analytical skills, and expert problem-solving skills to ensure the full satisfaction of our customers. You are also someone who solidly understands the importance of training people and communicating matters and updates to the rest of the company when needed whether operational, technical, or both. The role also calls for accountable actions and having great flexibility in terms of availability when the need arises to ensure all deadlines are met and goals are delivered.

Main responsibilities:

• Managing and overseeing the Payments and Risk team of Analysts during needed business operational hours and be the first point of escalation for all agents
• Being responsible for monitoring, assessing, and reporting on performance in all Payments, Fraud, and Risk related matters and that company SLA s are met daily and exceptionally such as document and pay-out handling times
• Adherence to KPI's for the department optimizing, adjusting, and reporting when necessary
• Ensuring the team follows best practices when it comes to Payments & Risk
• Providing and assessing quality and quantity assessment for all Analysts
• Reviewing and managing any escalated Payments & Risk issues and resolve such issues in a timely manner in line with company agreed SLA s
• Providing regular feedback, communicating departmental changes in procedures, and ensuring the department is up to date with the latest policies and that these are being followed correctly
• Monitoring bonus abuse, identity theft, and other types of fraud cases and take actions where needed to reduce/mitigate any potential risks and losses and that these are reported effectively
• Reporting on the team s productivity, efficiency, and performance to the Head of Payments and Risk daily.
• Mentoring and overseeing the team s performance with regular one to ones
• Reviewing daily AML user risk score reports to ensure the correct and best practice in terms of the process has been followed and that any follows-ups are taken pro-actively and potential risks are reported to the MLRO and AML, Head of Payments and Risk
• Suggesting, writing, and communicating changes for improvements for the existing Back Office to increase Analysts' efficiency and Performance
• Assisting the Head of Payments and Risk when the need arises in different projects such as recruitment and setting departmental KPI s
• Backing-up for the Analysts during heavy workloads in the event of short staffing
• Reporting system bugs, errors, improvements to the right internal channels
• Managing and planning the schedule for the Payments and Risk team as well as setting equal day to day tasks ensuring all aspects of the workload are covered within the daily operational needs and spread equally and diversely
• Leading and being the got to person for all day to day business needs in the Head of Payment and Risk's absence
• Carrying out induction and cross-train new or existing colleagues in your team and use your knowledge sharing capabilities to strengthen each other s abilities working as a unified department
• Delivering training sessions covering specific areas such as back office, PSP back office, procedures, quality, and process.
• Identifying individual and team skill gaps, creating development plans, delivering refreshment training and up-skilling analysts to be fully competent at the end of probation.

Requirements

Who are you?

• You have knowledge of online payments, gaming accounts, banking, and payments processing
• You have previous experience in customer risk assessments, EDD and AML rules, regulations within the gaming industry
• As a key go-to person, you must have sound knowledge and understanding of related legislation and regulations in fraud and risk mitigation
• You were born to be a leader and have a proven track record of coaching, mentoring, and developing team members
• You have a positive can-do attitude, self-motivated, and a true example to your peers
• You are a real problem-solver who can start calm in stressful situations and to see the big picture
• You have excellent analytical skills and a curious mindset, who questions why and challenges the status quo
• You are an agile thinker and have a knack for numbers and data and turn this into detailed results
• You are an excellent team player, able to empathize and engage with people but can also work on your own initiative
• You can learn new technology/systems/applications quickly
• You are an excellent communicator in both verbal and written English
• Willingness to work on shifts
• You possess a strong knowledge in the Payment & Risk department to train and explain clearly to the analysts
• Hand on to deliver the best training and interaction with others.
• Experience with sportsbook is considered a great asset

Benefits

What do we offer?

• Competitive salary
• Private health insurance
• Birthday leave
• Additional marriage leave
• Additional paternity leave
• 5 days of your sick leave to care for your sick child
• 1 volunteer day
• Flexible start and finish times (except for teams who work shifts)
• Free transport home for late-night shifts
• Refer a friend bonus
• Wellness allowance
• Professional development support
• Department team building activities
• Monthly get-togethers and activities
• Wednesday and Friday Breakfasts
• Daily fresh fruit, tea, and coffee
• Party tickets and free beach club access
• Relocation package and assistance
• Company loyalty trip