Plasma Center Manager

Tasks

Job
Description

Develop objectives for the
center s day-to-day activities.

Conduct effective resource
planning to maximize the productivity of resources (people, technology, etc.).

Supervision of Plasma Collection
duties and proper documentation.

Collect and analyze the center
statistics (trend of sales, operating costs, etc.).

Assume responsibility for
budgeting and tracking expenses.

Hire, coach, and provide training
to personnel to maintain high customer service standards.

Evaluate performance with key
metrics

Prepare reports for local office

Manage the daily running of the
center, including sourcing equipment, effective resource planning, and applying
center strategies and operations.

Undertake needs assessments,
performance reviews, and cost/benefit analyses.

Set/meet performance targets for
efficiency, sales, and quality.

Ensure all relevant
communications and data are updated and recorded.

Advise clients on products and
services available.

Liaise with supervisors, team
leaders, operatives, and third parties to gather information and resolve
issues.

Maintain up-to-date knowledge of
industry developments and involvement in networks.

Coordinate staff recruitment and
write job adverts.

Review the performance of staff,
identify training needs and plan training sessions.

Handle the most complex customer
complaints or inquiries.

Organize shift patterns and the
number of staff required to meet demand.

Coach, motivate, and retain
staff.

Coordinate bonus, reward, and
incentive schemes.

Forecast and analyze data against
budget figures on a weekly and/or monthly basis.

Requirements

Requirements

Proven experience as a plasma
center manager or similar positions.

Experience in customer service is
required.

Knowledge of performance
evaluation and customer service metrics.

Solid understanding of reporting
and budgeting procedures.

Experience in basic financial
analysis (cost-effectiveness, cost-benefit, etc.).

Outstanding communication and
interpersonal skills.

Excellent organizational and
leadership skills with problem-solving ability.

Positive and patient.

Ability to multitask and remain
calm under pressure, especially during peak hours or intense situations.

Knowledge of management
principles and familiarity with company products, services, and policies.

Fluent in both language of
English and German (reading and writing).

Proficient in Microsoft Office (Excel, Word, and Outlook)

Men is
preferred