Member Care Champion
Posted on :
04-07-2022
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Jobs by Experience
0 - 0 years
Monthly Salary
KWD 123 - 123
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
04-07-2022
Job Description
Req ID : 1184140
- Answer all customer inquiries in a friendly, professional, and efficient way.
- Maintain customer services standards by responding to all contacts promptly, remaining courteous & professional.
- Provide clear & concise responses to all customer enquiries & complaints while ensuring all information is accurate.
- Follow contact scripts (where applicable) and respond empathetically to customers.
- Have an excellent understanding of the complaints procedure to ensure the correct escalation is followed, where required.
- Take ownership of customer enquiries and complaints to a satisfactory conclusion.
- Refer unresolved queries for further action as necessary by following a pre-defined escalation process.
- Respond to customer queries through online channels, e.g., social media, emails, live chat.
- Promote prevention of fraud by completing internal checks and controls and escalate any breaches accordingly.
Employment Type
Full Time
Department / Functional Area
Key Skills
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