Remediation Operations Manager 3

ABOUT TIDE

At Tide we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.

Tide is transforming the small business banking market and now supports over 2 million members globally across the UK India Germany and France.

Using advanced technology all solutions are designed with SMEs in mind. With quick onboarding low fees and innovative features we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.

Tide facts:

• Tide is available for UK Indian German and French SMEs
• Over 2 million members: 900000 UK andin India and growing rapidly
• Over $300 million raised in funding
• Over 2800 Tideans globally
• Recognised with Great Place to Work certification three years in a row and among Indias Top 50 Best Workplaces in Banking Financial Services and Insurance in 2026
• We have offices in Central London with a member support and technology centre in Sofia Bulgaria technology centres in Serbia Romania Lithuania and Hyderabad and offices in Gurugram New Delhi Berlin Paris and Luxembourg

ABOUT THE TEAM:

The Product Security team at Tide is responsible for embedding security across the full product surface from secure design and threat modelling through to application-layer controls and vulnerability management. Within Product Security the Remediation Operations function owns the day-to-day engine of Tides vulnerability management programme: turning a high volume of findings from across our tooling estate into clear prioritised actionable work for engineering and IT teams.

This role sits at the heart of that function. You will be the connective tissue between security tooling and the teams who fix things making sure the right vulnerabilities reach the right people with the right context and that they actually get resolved. This is a delivery-focused role for someone who measures success not by findings raised but by risk reduced.

ABOUT THE ROLE:

As a Remediation Operations Analyst you will:

• Triage and validate vulnerabilities surfaced by Tides core security tooling including Wiz Semgrep CrowdStrike Exposure Management and our External Attack Surface Management (EASM) platform separating signal from noise and confirming which findings are real exploitable and relevant to Tide.
• Support risk-based prioritisation helping to rank findings by severity exploitability asset criticality and business context so that limited engineering effort is always pointed at what matters most.
• Automate remediation workflows within Tides vulnerability management platform (Seemplicity) building and refining the routing ticketing deduplication and escalation logic that keeps findings moving without manual overhead.
• Verification and Validation of the Fix implemented through targeted re-scanning or manual checks ensuring risks are genuinely mitigated before tickets are formally closed.
• Act as a trusted partner to engineering and IT teams explaining the importance and technical detail of specific findings advising on practical fixes and helping teams understand the reasoning behind each request rather than treating it as a box-ticking exercise.
• Build reports and dashboards that give clear visibility of vulnerability posture remediation progress SLA adherence and trends tailored for both technical owners and senior stakeholders.
• Design and run nudging strategies to shift fix behaviours across engineering and IT using data well-timed prompts and the right incentives to drive down time-to-remediate and reduce recurring issues.
• Maintain the health of the remediation pipeline monitoring ageing findings chasing stalled items identifying systemic blockers and feeding that insight back into the wider vulnerability management strategy.
• Contribute to continuous improvement of remediation operations refining processes SLAs taxonomies and tooling configuration as Tides environment and threat landscape evolve.

WHAT WE ARE LOOKING FOR:

• Hands-on experience in vulnerability management or a similar analytical security role ideally in a fast-moving cloud-native environment.
• Familiarity with vulnerability and exposure tooling such as Wiz Semgrep CrowdStrike EASM platforms or comparable scanners along with a solid understanding of how to interpret and validate their findings.
• A good grasp of vulnerability scoring and prioritisation concepts including CVSS EPSS CISA KEV exploitability and asset context with the judgement to know when a severity rating needs a human sense-check.
• Facilitate the risk acceptance and exception management workflow ensuring that deferred remediations are properly documented justified approved by stakeholders and tracked for future review.
• Experience with or a strong appetite to work with workflow automation and orchestration whether through a dedicated platform such as Seemplicity light scripting or integrations between security and ticketing tools.
• Confidence building reports and dashboards that turn messy data into clear narratives.
• Strong communication and stakeholder skills comfortable explaining technical findings to engineers and translating remediation progress into metrics for senior leaders.
• A pragmatic delivery-focused mindset: you care less about cataloguing problems and more about getting them fixed.
• Experience in fintech regulated financial services or a similarly high-assurance environment is strongly preferred.

WHAT YOULL GET IN RETURN:

Our location-specific employee benefits are designed to cater to the unique needs of Tideans:

• Competitive Compensation - competitive salary and share options
• Time Off Generous annual leave on top of bank holidays.
• Parental Leave Paid maternity paternity and adoption leave to support your family journey.
• Sabbatical Extended unpaid and paid leave options after completing milestone years with Tide.
• Health Insurance Private family insurance with additional OPD coverage and top-up options.
• Life & Accident Cover Comprehensive accidental and life insurance protection.
• Mental Wellbeing Access to therapy sessions courses meditations and workshops.
• Volunteering & Development Days Paid days annually for volunteering or personal growth.
• Learning & Development Annual budget for books courses coaching and more.
• WOO (Work Outside the Office) Work from abroad for up to 90 days annually.
• Home Office Setup Contribution towards setting up your home office
• Laptop Ownership Keep your old laptop and get a new one when its time for a replacement.
• Snacks & Meals Office perks with snacks coffee tea and lunch (location dependent).

TIDEAN WAYS OF WORKING:

At Tide we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.

While remote work is supported we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building where we encourage regular in-person gatherings to foster a strong sense of community.

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TIDE IS A PLACE FOR EVERYONE

At Tide we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity religion sexual orientation gender identity family or parental status national origin veteran neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members diverse needs and lives.

We are One Team and foster a transparent and inclusive environment where everyones voice is heard.

At Tide we thrive on diversity embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity religion sexual orientation gender identity or disability. Our inclusive culture is key to our success helping us build products that meet our members diverse needs. We are One Team committed to transparency and ensuring everyones voice is heard.

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