Operations Support Analyst Property Management and Security

Job Summary

Responsible for supporting physical security and property management operations in managing vendors facilities services security projects processes audits business continuity and 7x24 site operations across all data centers. The role assists in ensuring operational excellence compliance workplace experience and quality service delivery.

Responsibilities

Processes

• Supports & align the rollout of information security processes across all sites in scope

• Reviews less complex operational and business continuity processes (e.g. access card key management process) within the Data Center and identifies opportunities for process simplify & improvement; may support process solutions

• Implement physical security SOPs property management procedures at all data-centers and business continuity rollouts including compliance.

• May participate in some cross-functional teams to review operational and business continuity processes within the Data Center refine or make suggestions for continuous improvement and support implementation of changes; ensures process adherence.

• Assist Supervisor in coordinating and supervising service providers janitors and property management staff in delivering quality services.

• Manage vendor performance and follow up on service issues to ensure agreed SLA and KPI requirements are met.

• Coordinate with vendors for maintenance requests purchase requisitions delivery arrangements and invoicing.

• Liaise with internal stakeholders and external contractors on facility-related matters and project implementation.

Support to Data Center

• Analyzes key performance indicators and proposes improvement recommendations to standardize /enhance processes

• Provides day to day support to Data Center Operations Security & Compliance

• Conduct ad-hoc site inspection include surprise check in non-office hours

• Perform ad-hoc tasks by Supervisor or Site Manager

• Directs and escalates issues to appropriate teams to ensure timely resolution.

Compliance and Audit Support

• Supports security audits (internal and external) across all sites in scope

• Addresses assigned audit findings and tracks them to closure

• Maintains compliance documentation operational records and audit evidence.

Data Management

• Collects and analyzes operational and security-related data.

• Maintains security compliance and operational documentation including ISO-related documents.

• Prepares monthly reports management reports analysis and operational dashboards.

Training

• Reviews and develops content for training materials with service vendors

• Conducts security training for all sites in scope within the schedule

• Identifies training needs for stakeholders

• Responsible for regular and ad-hoc training (for example new hire training refresh training)

• Develops industry knowledge

Qualifications

• Certificate / Diploma or above preferably in property/ facility management or other relevant disciplines

• A member of relevant professional organizations preferable

• 5 years solid experience in leading portfolios of security or property managementteams is preferred

• Experience gained from data-center banking or IT industry is an advantage

• Proficiency in data analysis and Microsoft Office

• Post-secondary qualifications

• Fluent oral & written English & Cantonese