Operations Associate Incident Technician
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Job Summary
About Infosys:
Infosys is a global leader in next-generation digital services and consulting. Over 320000 of our people work to amplify human potential and create the next opportunity for people businesses and communities. We enable clients in 59 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer clients as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills expertise and ideas from our innovation ecosystem. We are deeply committed to being a well-governed environmentally sustainable organization where diverse talent thrives in an inclusive workplace.
Visitto see how Infosys (NYSE: INFY) can help you navigate your next.
Infosys has been recognized as a Top Employer across APAC contributing to our sixth consecutive year of global certification. As an AIfirst organization we empower our people to work on nextgeneration technologies continuously learn and create impact at scalesupported by a culture rooted in care inclusion and excellence.
Join Infosys and be part of a culture thats not just promisedits certified. #TopEmployer2026 #ThriveAtInfosys
Location: Hong Kong
Key responsibilities:
Software installation.
Troubleshoot repair andmaintainsoftware applications & infrastructure.
Escalation from Helpdesk for application support including in-house 3rd party applications and market data applications.
Provide support for operating system driverssoftwareand firmware.
Provide support to users for home connection and work from home set up -- Firm laptop or personal laptop virtual machine.
Ensure that Morgan Stanley policies and procedures are followed by communicated and adhered to.
Create andmaintainsupport documentation.
Interacting with other support groups (local and global) within the firm across multiple platforms.
Record and manage all incidents and requests in ticket-tracking system.
Proactively inform management of trends significantproblemsand expected delays.
On-call Participate in rotating schedule providing afterhours and weekend support.
Take initiative to stay current on technology andparticipatein training programs.
Be proactively responsive to multiple mediums of communication platforms such as E-mail Microsoft Teams Skype Symphony Jive etc.
Requirements:
Excellent communication interpersonal and customer care skills.
Ability to work under pressure and on tight timescales.
Experience using help desk call management system.
Technical grasp of a wide range of applications both in house and 3rd party applications.
ITIL foundation understanding
Language: English/Cantonese
Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role it may include an initial screening technical or functional interviews and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent respectful and engaging at every step.Hear from our recruiter on their experience working with Infosys as an Employer
At Infosys we recognize that everyone has individual requirements. If you are a person with disability illness or injury and require adjustments to the recruitment and selection process please contact our Recruitment team for adjustment either via the following email or call 1-. Alternatively you can include your preferred method of communication in email and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process Infosys does not accept any unsolicited resumes from third-party the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Required Experience:
IC
About Company
Welcome to Infosys Careers for Experienced Professionals As a leading provider of next-generation consulting, technology and outsourcing solutions, we are dedicated to helping organizations in over 46 countries to renew their core and simultaneously innovate into new frontiers. Whilst ... View more
